Customer Service Technician

The Clancy Group Limited; South Kesteven; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension

Healthcare

Holiday allowance (22 days)

Clancy Xtras discounts

Cycle to work

Employee Assistance Programme

Job summary

The Clancy Group Limited is seeking a Smart Water Meter Technician to upgrade existing meters to our new smart meters so customers can see how and when their water is used. You will drive to customer sites, work outdoors and use the latest technology to connect meters to the closest mast, while explaining how the smart meter works.

We prioritise a strong work ethic and great customer service. The role supports Anglian Water’s mission to reduce leaks and save water, with a competitive benefits

Qualifications

• Driving Licence is required.
• Ability to work outdoors in various weather conditions.
• Strong customer service and communication skills.
• No prior experience required as training will be provided.

Responsibilities

• Upgrade existing meters to smart meters for Anglian Water customers.
• Explain how the new smart meters work to customers.
• Drive to customer sites and perform outdoor installations using the latest technology to link meters to the nearest mast.

Skills

Driving

Outdoor work

Customer service

Willingness to learn

Job description

If you can drive, are happy working outdoors, are physically fit and have great customer service skills the answer is probably YES - and we would love to hear from you!

We are focused on recruiting colleagues based on their potential. It doesn't matter about previous work experience, as we'll teach you everything you need to know - a great work ethic and a willingness to learn is more important to us.

We are proud to have worked closely with Anglian Water for many years, helping them to supply safe drinking water to 4.3 million people, but as water resources are being squeezed (growing population, lower rainfalls etc.), we're also helping them to take proactive steps, to not only 'love every drop, every day', but to 'save every drop, every day'.

This is where you come in

As a Smart Water Meter Technician, you will be upgrading existing meters to one of our new smart meters, so people can see how and when their water is being used.

Since the first meters were installed in 2020, they have helped Anglian Water customers to find and resolve over 100,000 leaks at their properties.

To do this, you will use the latest tech to upgrade and link the new smart meter to the closest mast, then explain to your customer how their new smart meter works!, Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone's growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don't receive feedback within that timescale, please don't be afraid to chase us - one of our values is to do what we say we will do!

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at 22 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well-known retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.