Customer Service Technician

The Clancy Group; Grantham; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Clancy Xtras

Cycle to work scheme

Employee Assistance Programme

Pension

Job summary

The Clancy Group is hiring a Customer Service Technician in Grantham. You will upgrade meters to smart meters, connect them to the nearest mast, and explain usage to customers. This outdoor role requires a practical, customer‑focused approach and a willingness to learn.

A van and fuel card are provided, with comprehensive training and PPE for all duties. Join a leading UK water and construction group that values its people, offers a pension, healthcare, and regular perks through Clancy Xtras.

Qualifications

• Can drive and enjoys working outdoors.
• Strong customer service skills are essential.
• Physically fit and reliable with a proactive attitude.

Responsibilities

• Upgrade existing meters to smart meters and explain operation to customers.
• Link new meters to the nearest mast and ensure proper setup.
• Provide outdoor service with PPE and maintain high safety standards.
• Support Anglian Water customers through efficient, friendly service.

Skills

Driving

Customer service

Outdoor work

Job description

We Care about the Environment and if you do too, we’ll have a lot in common….

We are proud to have worked closely with Anglian Water for many years, helping them to supply safe drinking water to 4.3 million people, but as water resources are being squeezed (growing population, lower rainfalls etc.), we’re also helping them to take proactive steps, to not only ‘love every drop, every day’, but to ‘save every drop, every day’.

This is where you come in…

As a Smart Water Meter Technician, you will be upgrading existing meters to one of our new smart meters, so people can see how and when their water is being used.

Since the first meters were installed in 2020, they have helped Anglian Water customers to find and resolve over 100,000 leaks at their properties.

To do this, you will use the latest tech to upgrade and link the new smart meter to the closest mast, then explain to your customer how their new smart meter works!

If you can drive, are happy working outdoors, are physically fit and have great customer service skills the answer is probably YES – and we would love to hear from you!

We are focused on recruiting colleagues based on their potential. It doesn’t matter about previous work experience, as we’ll teach you everything you need to know – a great work ethic and a willingness to learn is more important to us.

What do you get in return?

In addition to the salary and benefits, you will be given a van and fuel card and we’ll provide you with plenty of training.

Most activities will be outdoors so you will be provided with high quality PPE to protect you from the elements.

This is a brilliant role to kick start your career in the water industry and we look forward to receiving your application!

Please Note the hours for this role : (spring/Summer) 8 months - 07:30 – 17:30 and (Autumn/Winter) 4 months – 07:30 – 16:00

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do!

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at

22 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well‑known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.

Proud member of the Disability Confident employer scheme

Customer Service Technician

Company: The Clancy Group

Salary: Not specified

Hours: Full-time

Location: Grantham, NG31 7UL

Job type: Permanent

Posting date: 28 Oct 2026

Closing date: 27 Nov 2026

Summary

Customer Service Technician

£12.71 per hour

Grantham

We Care about the Environment and if you do too, we’ll have a lot in common….

We are proud to have worked closely with Anglian Water for many years, helping them to supply safe drinking water to 4.3 million people, but as water resources are being squeezed (growing population, lower rainfalls etc.), we’re also helping them to take proactive steps, to not only ‘love every drop, every day’, but to ‘save every drop, every day’.

This is where you come in…

As a Smart Water Meter Technician, you will be upgrading existing meters to one of our new smart meters, so people can see how and when their water is being used.

Since the first meters were installed in 2020, they have helped Anglian Water customers to find and resolve over 100,000 leaks at their properties.

To do this, you will use the latest tech to upgrade and link the new smart meter to the closest mast, then explain to your customer how their new smart meter works!

Can you do it?

If you can drive, are happy working outdoors, are physically fit and have great customer service skills the answer is probably YES – and we would love to hear from you!

We are focused on recruiting colleagues based on their potential. It doesn’t matter about previous work experience, as we’ll teach you everything you need to know – a great work ethic and a willingness to learn is more important to us.

What do you get in return?

In addition to the salary and benefits, you will be given a van and fuel card and we’ll provide you with plenty of training.

Most activities will be outdoors so you will be provided with high quality PPE to protect you from the elements.

This is a brilliant role to kick start your career in the water industry and we look forward to receiving your application!

Please Note the hours for this role : (spring/Summer) 8 months - 07:30 – 17:30 and (Autumn/Winter) 4 months – 07:30 – 16:00

Our Company

Every day we work smarter, greener and use our imaginations.

Our purpose at Clancy is simple - we make life better for everyone’s growing families. We play a vital role in providing fresh drinking water and power to millions of homes and businesses and so much more.

We are one of the biggest family owned construction businesses in the UK and we care about our people, our clients and the environment.

What Next

You apply, and we respond within two weeks (we know how annoying it is not to hear anything back)! If you don’t receive feedback within that timescale, please don’t be afraid to chase us - one of our values is to do what we say we will do!

Benefits

In addition to helping you reach your career goals, a competitive salary, pension, healthcare and holiday allowance starting at

22 days per annum, we also offer perks including Clancy Xtras, our employee benefits programme with discounts for numerous well‑known retailers such as Tesco, Sainsbury’s, Currys PC World and Vue Cinemas, cycle to work scheme as well as an Employee Assistance Programme.

Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to be made for you to attend an interview, please do let us know and we will be happy to accommodate.

We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.

Proud member of the Disability Confident employer scheme