Smart Meter Technician

YTL UK; Salisbury; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension up to 20%

Career progression

Holiday allowance 25–28 days

Sell/buy holiday

Healthcare package

Life assurance

Electric car salary sacrifice

Retail discounts

Volunteer day

Family leave & pay

Job summary

YTL UK is seeking a proactive Smart Meter Technician to install and replace external meters across Salisbury and surroundings. You’ll work in a fast-paced, customer-facing role, pre-planned via electronic diary and supported by a supervisor.

Travel will be required and a company vehicle provided. Key duties include connecting meters to the network, using Dynamics field services for data entry and closing work orders, and performing meter triage to resolve connectivity issues.

Qualifications

• Customer-focused and self-motivated team player.
• Water supply metering experience preferred.
• Experience delivering to tight deadlines.
• Can learn new work management tools.
• Well-organised with strong work ethic.
• Ability to work under pressure and resolve issues.
• Microsoft Excel data entry skills.
• Full driving licence.
• Street works card preferred.
• Water smart passport/hygiene card training provided.
• Manual handling experience (training provided).

Responsibilities

• Install and replace external smart meters.
• Schedule activities via electronic diary and liaise with customers.
• Connect meters to the network and close installations in corporate systems (Dynamics).
• Carry out meter triage to identify connectivity issues.
• Investigate supply connections to locate installation points.
• Fit meters to a high standard to avoid repeat visits.
• Enter detailed data when closing work orders.
• Follow lone worker safety and work with supervisor support.
• Be on a 24/7 standby rota for emergencies.
• Travel across the region; company vehicle provided.

Skills

Customer service

Deadlines

Learning new tools

Organised

Under pressure

Driving licence

Water metering experience

Manual handling

Health and safety awareness

Tools

Dynamics field services

Microsoft Excel

Job description

Are you a self-motivated individual who is looking to join a new team installing Smart Meters in an award-winning organisation? If so, we have a great opportunity for you as a Smart Meter Technician.

What you'll do

As a Smart Meter Technician, you will be responsible for carrying out external smart meter installations and replacements in a fast-paced, target-driven role.

Your day will be scheduled via an electronic diary, and you'll be liaising with customers, installing the smart meter, connecting it to the network and closing out the installation by returning meter asset information back into corporate systems by use of Dynamics field services.

You'll also be carrying out triage on smart meters to identify connectivity issues and be expected to investigate supply connections to locate a point to install a smart meter and identify the property it feeds.
You will fit each meter to a high standard, ensuring it is fitted correctly to give the customer the best experience possible and ensure we don't have repeat visits. All data will be entered correctly when closing the work orders to ensure detailed information is returned.

A lot of your day-to-day duties will involve working alone; therefore, you must follow lone worker processes to always ensure safe working. However, you will have the support of the team and the Smart Meter Technician Supervisor on hand if needed.
We are a safety-first employer, so you will be expected to follow all our health and safety policies, procedures and best practices. This includes ensuring all available safety measures have been exercised before starting any survey for each incident type.

This role will require you to be part of a 24/7 standby rota for attending customer emergencies related to Smart Metering.

Your role will involve travelling across our region, with our first target area being Salisbury and the surrounding areas. A vehicle will be provided for your travel.

What you'll need

We are looking for a confident, self-motivated and outgoing individual who is a team player and has good people skills. You will need to have excellent customer service.

In addition, you will have:

• the ability and confidence to deliver great customer service
• water supply metering experience covering household and non-household activities (not essential as training will be provided)
• experience with working to tight deadlines with a focus on delivery targets
• a 'can do' approach to learning new work management tools and working on multiple systems
• a well-organised and self-sufficient work ethic
• the ability to work under pressure and resolve issues through good decision-making
• computer literacy, including Microsoft Excel for data entry
• a full driving licence,
• a street works card (preferred but not essential)
• a water smart passport/hygiene card (training will be provided)
• manual handling experience (training can be provided).

What you'll receive

• A combined pension contribution of up to 20%.
• Career progression and professional development opportunities.
• 25 days' holiday rising to 28 with length of service.
• The opportunity to sell up to five days of holiday every year.
• The opportunity to buy up to ten days of holiday each year (subject to conditions).
• A healthcare package that allows you to claim back healthcare costs.
• Life assurance of up to eight times your salary.
• The opportunity to lease a new electric car through salary sacrifice (subject to conditions).
• Cashback and discounts from more than 3,000 retailers.
• One paid volunteering day each year.
• Enhanced family leave and pay arrangements.
• Access toan interactive health and wellbeing platform.
• Support from trainedmental health first aiders.
• A £1,000 referral fee if you recommend someone who is successfully recruited by us.

Who we are

YTL UK is part of the international YTL Group based in Kuala Lumpur. The UK companies include:

• Wessex Water – one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West
• YTL Developments – a major UK developer currently redeveloping a 450-acre former airfield into an award-winning, exciting mix of houses, apartments, schools, commercial space, restaurants and hotels, to make a truly sustainable new community
• YTL Construction UK – a top 20 UK contractor providing fully integrated services to infrastructure, residential, commercial, industrial, energy and environmental sectors
• YTL Live – the development and operation of an entertainment complex that includes a 20,000 capacity arena, conferencing and exhibition space
• plus a number of other retail,environmental and specialist businesses.

Our people tell us that YTL UK is a great place to work, which is why so many of them stay with us! You will have a unique opportunity to develop and progress your career within such a diverse group.

We are passionate about diversity and inclusion – with that in mind, all applicants are welcome. We are delighted to have signed the Armed Forces Covenant and are a Disability Confident Employer.

If you require reasonable adjustments to be made during the recruitment process, please inform a member of our Recruitment team.