Water Meter Technician

OnSite Central Limited; Tipton; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Family-Friendly Leave

Pension with salary sacrifice

Life Assurance

Employee Assistance Programme (EAP)

24/7 Virtual GP

Cycle to Work Scheme

My Premier Benefits discounts

Annual leave 25 days

Career development opportunities

Job summary

OnSite Central Limited is seeking motivated Water Meter Technicians to install, replace, inspect and maintain water meters in domestic properties within the South Staffs Water network. The role requires practical plumbing knowledge and a valid UK driving license, with travel across a designated area.

You will perform meter installations, inspect metering systems, record work via handheld devices, and ensure safety and quality standards while delivering excellent customer service to households.

Qualifications

• NVQ Level 2 in Plumbing or equivalent qualification, or substantial plumbing experience.
• Full UK Driving Licence required.
• Ability to work in domestic properties, indoors and externally.
• Commitment to safe working practices and quality service.
• Experience in metering or water utilities is preferred.

Responsibilities

• Installing and exchanging water meters in domestic properties.
• Inspecting existing metering installations and identifying defects or maintenance requirements.
• Carrying out basic plumbing alterations associated with meter installations.
• Recording work using handheld technology and company systems.
• Ensuring all tasks comply with health, safety and environmental requirements.
• Liaising with customers and addressing queries.
• Reporting issues affecting service delivery, quality or safety.
• Maintaining company vehicles, tools and equipment.
• Managing workload to meet productivity targets.
• Supporting continuous improvement initiatives and suggesting improvements.
• Representing OnSite and South Staffs Water professionally.

Skills

Strong practical and problem-solving

Customer service & communication

Independent working

Organisational & time management

Water industry experience

Meter installation/maintenance

Water regulations knowledge

Handheld job management systems

Education

NVQ Level 2 in Plumbing

Substantial plumbing experience

Job description

Location: Tipton

OnSite is one of the UK’s leading providers of professional contracting services. With a proven track record in the successful delivery of projects and contracts across a broad spectrum of market sectors, OnSite consists of specialist operating areas – drainage, sewer rehabilitation, pipelines, civil engineering, specialist maintenance and rail services.

The Role

OnSite is seeking motivated and customer-focused Water Meter Technicians to support the delivery of metering services on behalf of South Staffs Water.

The role involves visiting residential properties to install, replace, inspect, and maintain water meters and associated pipework. Working across a designated area, you will be responsible for completing work safely, efficiently, and to a high standard whilst providing excellent customer service to household customers.

This position requires a practical individual with plumbing knowledge who is comfortable working both inside customers' homes and on external water service installations.

Key Responsibilities

• Installing and exchanging water meters in domestic properties.
• Inspecting existing metering installations and identifying defects or maintenance requirements.
• Carrying out basic plumbing alterations associated with meter installations.
• Recording work completed accurately using handheld technology and company systems.
• Ensuring all tasks are completed in accordance with health, safety, and environmental requirements.
• Liaising professionally with customers, explaining work activities and addressing queries where appropriate.
• Identifying and reporting any issues that may affect service delivery, quality, or safety.
• Maintaining company vehicles, tools, and equipment in a clean and serviceable condition.
• Managing workload effectively to meet productivity and performance targets.
• Supporting continuous improvement initiatives and contributing ideas to improve working practices.
• Representing both OnSite and South Staffs Water in a professional manner at all times.

What you’ll need:

• NVQ Level 2 in Plumbing or an equivalent recognised qualification, or substantial relevant plumbing experience.
• Full UK Driving Licence.
• Strong practical and problem-solving skills.
• Ability to work independently and manage a varied workload.
• Good communication and customer service skills.
• Commitment to safe working practices.
• Experience working within the water industry or utilities sector.
• Experience installing or maintaining water meters.
• Knowledge of water regulations and service pipe installations.
• Use of handheld job management systems.

What You’ll Get

• Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days.
• Financial Security: Auto-enrolment pension scheme with salary sacrifice options and Life Assurance cover.
• Health & Wellbeing: Employee Assistance Programme (EAP) and 24/7 Virtual GP access for you and your dependents.
• Lifestyle & Perks: Cycle to Work Scheme and access to My Premier Benefits, offering discounts, cashback, and vouchers.
• Annual Leave: 25 days annual leave entitlement, plus statutory holidays.
• Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.
• Professional Development: Comprehensive on-the-job training, ongoing career development, and the opportunity to study towards an AAT Accountancy qualification.
• Inclusion & Belonging: Access to employee networks including Disability & Neurodiversity, Unity+, Women’s Network, and Parent & Carer Networking Groups.

At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.

We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.

We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.