Systems Optimisation Analyst

Thames Water Ltd; Reading; Hybrid; GBP 35,000 - 40,000; Full time

Benefits offered by this job

26 days holiday rising to 30

Performance-related pay

Generous Pension (AON)

Health and wellbeing benefits

Job summary

Thames Water is seeking a System Optimisation Analyst to join our Reading-based team. You will work with engineers and operations to monitor network performance, analyse data, and drive improvements across the water network.

In this role you will investigate pressure issues, manage metered areas, support incident responses, and help ensure safe, reliable water supply for millions of customers. Hybrid working and a competitive benefits package are on offer.

Qualifications

• Awareness of hydraulic principles and transferable skills relevant to the water industry.
• The ability to communicate clearly and work confidently with different teams and stakeholders.
• An organised and practical approach to managing priorities and solving problems.

Responsibilities

• Investigate water pressure issues, customer complaints and network alerts, helping to find practical solutions.
• Monitor network performance and analyse data to identify issues and opportunities for improvement.
• Manage District Metered Area and District Meter availability, supporting action plans to meet performance targets.
• Support engineers with network improvement projects, maintenance activities and planned works.
• Help coordinate responses to unexpected network incidents, minimising disruption to customers and protecting water quality.
• Support risk assessments for activities affecting the clean water network.

Skills

Hydraulic principles

Clear communication

Organised approach

Tools

GIS software

Job description

Join our System Optimisation team at Thames Water and help keep clean water flowing to millions of customers. You'll work with engineers and operational teams to tackle network challenges, improve performance and minimise disruption to customers. From investigating water pressure issues to supporting emergency responses, you'll play an important part in keeping our water network running smoothly.

What you’ll be doing as a System Optimisation Analyst

• Investigate water pressure issues, customer complaints and network alerts, helping to find practical solutions.
• Monitor network performance and analyse data to identify issues and opportunities for improvement.
• Manage District Metered Area and District Meter availability, supporting action plans to meet performance targets.
• Support engineers with network improvement projects, maintenance activities and planned works.
• Help coordinate responses to unexpected network incidents, minimising disruption to customers and protecting water quality.
• Support risk assessments for activities affecting the clean water network.

What you should bring to the role

• An awareness of hydraulic principles and transferable skills relevant to the water industry.
• The ability to communicate clearly and work confidently with different teams and stakeholders.
• An organised and practical approach to managing priorities and solving problems.

Additional skills and experiences would be great to have/bring

• Experience using Geographic Information Systems (GIS) mapping software.
• Familiarity with data handling and analysis.

What's in it for you?

• This role will be paid from £34,820 to £40,000 per annum, depending on skills and experience.
• 26 days holiday per year increasing to 30 with the length of service (plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Proud member of the Disability Confident employer scheme

About Disability Confident

Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.

Systems Optimisation Analyst

Company: Thames Water Salary: £34,820 to £40,000 a year Hours: Full-time Location: Reading, RG2 6AD Job type: Permanent Posting date: 24 Oct 2026 Closing date: 6 Nov 2026

Summary

Join our System Optimisation team at Thames Water and help keep clean water flowing to millions of customers. You'll work with engineers and operational teams to tackle network challenges, improve performance and minimise disruption to customers. From investigating water pressure issues to supporting emergency responses, you'll play an important part in keeping our water network running smoothly.

What you’ll be doing as a System Optimisation Analyst

• Investigate water pressure issues, customer complaints and network alerts, helping to find practical solutions.
• Monitor network performance and analyse data to identify issues and opportunities for improvement.
• Manage District Metered Area and District Meter availability, supporting action plans to meet performance targets.
• Support engineers with network improvement projects, maintenance activities and planned works.
• Help coordinate responses to unexpected network incidents, minimising disruption to customers and protecting water quality.
• Support risk assessments for activities affecting the clean water network.

What you should bring to the role

• An awareness of hydraulic principles and transferable skills relevant to the water industry.
• The ability to communicate clearly and work confidently with different teams and stakeholders.
• An organised and practical approach to managing priorities and solving problems.

Additional skills and experiences would be great to have/bring

• Experience using Geographic Information Systems (GIS) mapping software.
• Familiarity with data handling and analysis.

Base location: Kemble Court, Reading

Working pattern: Hybrid working

What's in it for you?

• This role will be paid from £34,820 to £40,000 per annum, depending on skills and experience.
• 26 days holiday per year increasing to 30 with the length of service (plus bank holidays).
• Performance-related pay plan directly linked to company performance measures and targets.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family's health and wellbeing, and your finances - from annual health MOTs and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks (Please note different T&Cs apply if on secondment)

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Proud member of the Disability Confident employer scheme