Customer Service Team Manager

DHL; Rugby; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join a leading supply chain business as a First Line Manager in Rugby, where you will lead a dynamic team to ensure exceptional service delivery. This role offers the chance to develop your leadership skills while managing customer relationships and achieving key performance indicators. As part of a globally recognized company, you will enjoy a supportive environment with numerous benefits, including a 24/7 GP service and employee support services. If you are passionate about logistics and thrive in a fast-paced setting, this opportunity is perfect for you.

Benefits

Free confidential 24/7 GP service

Hundreds of discounts (including retail, childcare, gym)

Affordable loans

Enhanced pension scheme

24/7 employee support service

Qualifications

• Experience in a supervisory or management role is essential.
• Strong customer service skills and relationship management.

Responsibilities

• Train and develop the team to adapt to customer needs.
• Manage team performance and achieve KPIs.

Skills

Management Experience

Customer Relationship Management

Administration Skills

Computer Literacy

Leadership and Motivation

Job description

Req#: DPDHGLOBAL35814ENGLOBALEXTERNALEARCU

Grade: N

Contract Type: Permanent (Full-Time)

Shift patterns: 37.5 Hours between 0800 - 1800, Monday to Friday

Location: Rugby, CV23

DHL, an award-winning leading supply chain business, is seeking an experienced First Line Manager / Team Leader to play a vital role managing a small team and providing support and escalation for the customer.

What does the role entail?

As part of your normal duties, whilst maintaining excellent health and safety practices, you will:

• Train, develop & support the team with the fluidity needed for the changing needs of the customer, including Brexit / Customs documentation.
• Ensure strong and effective relationships are maintained with both customer and team.
• Achieve contractual daily, weekly & monthly KPIs.
• Manage the team through succession planning, development, coaching, and training.
• Provide issue resolution and act as the first point of escalation for the team.

What do we need from you?

We'd love to hear from you if you have the following experience, but don't hesitate to apply if you don't tick every box on this page — we're great at spotting talent and potential in everyone:

• Previous supervisor/management experience.
• Customer relationship/service experience.
• Experience in administration, preferably customs administration.
• Computer literacy.
• Ability to lead and motivate.

Why choose us?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Free confidential 24/7 GP service.
• Hundreds of discounts (including retail, childcare, gym).
• Affordable loans & enhanced pension scheme.
• 24/7 employee support service for you (+ family), with access to free counselling and much more: https://careers.dhl.com/global/en/dsc-benefits

Our approach to diversity & inclusion

We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

Be an essential part of everyday life

DHL is the global leader in supply chain management, keeping the world moving. Our expert teams work together to deliver for our customers across various industries, including retail, automotive, healthcare, and more, enabling them to serve their own customers effectively.

#DSCUKICF

About the company

We are an international team of over 400,000 shipping professionals, united by a passion for logistics. DHL operates in a unique environment—innovative like a start-up, yet backed by the power of an international organization.