Customer Service Team Manager

DHL Supply Chain; Rugby; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in supply chain management is seeking a dynamic First Line Manager to lead a dedicated team in Rugby. This role offers the opportunity to make a significant impact by training and developing team members while maintaining strong customer relationships. With a focus on achieving key performance indicators and resolving issues, the position promises a rewarding experience in a supportive environment. Join a company committed to excellence and enjoy a range of benefits designed to enhance your well-being and career growth.

Benefits

Free confidential 24/7 GP service

Discounts on retail and gym memberships

Affordable loans

Enhanced pension scheme

24/7 employee support services

Qualifications

• Previous supervisory or management experience is essential.
• Experience in customer service or relationship management is preferred.

Responsibilities

• Train and develop the team to meet changing customer needs.
• Achieve contractual KPIs on a daily, weekly, and monthly basis.

Skills

Team Leadership

Customer Service

Relationship Management

Administration

Computer Literacy

Job description

Grade:

N

Contract Type:

Permanent (Full-Time)

Shift patterns:

37.5 Hours between 0800 - 1800, Monday to Friday

Location:

Rugby, CV23

About the Role

DHL, an award-winning leading supply chain business, is seeking an experienced First Line Manager / Team Leader to manage a small team, providing support and escalation for the customer.

Responsibilities

• Train, develop, and support the team to adapt to changing customer needs, including Brexit and Customs documentation.
• Maintain strong relationships with both customers and team members.
• Achieve contractual KPIs on a daily, weekly, and monthly basis.
• Manage team development through succession planning, coaching, and training.
• Provide issue resolution and act as the first point of escalation for the team.

Candidate Requirements

We welcome applications from candidates with the following experience, but encourage all potential talent to apply:

• Previous supervisory or management experience.
• Customer service or relationship management experience.
• Experience in administration, preferably Customs administration.
• Proficiency in computer literacy.
• Ability to lead and motivate teams.

Benefits

In addition to competitive pay, we offer a range of benefits including:

• Free confidential 24/7 GP service.
• Discounts on retail, childcare, gym memberships, and more.
• Affordable loans and an enhanced pension scheme.
• 24/7 employee support services for you and your family, including free counseling. More details at DHL Benefits.

Diversity & Inclusion

We are committed to fair, transparent, and consistent resourcing activities across the UK. Learn more about our approach at DHL Diversity, Equity, Inclusion & Belonging.

Join Us

DHL is a global leader in supply chain management, supporting industries such as retail, automotive, and healthcare to keep the world moving and deliver excellence to customers worldwide.