Customer Service Team Manager

BRAVISSIMO LTD; Royal Leamington Spa; On-site; GBP 25,000 - 35,000; Full time

Job summary

An award-winning multi-channel retailer is seeking a passionate Customer Service Manager to lead a dynamic team. This role is pivotal in ensuring that customer experiences reflect the company's values and philosophy. You will inspire your team, manage day-to-day operations, and implement innovative strategies that enhance service delivery. If you thrive in a fast-paced environment and have a genuine love for helping others, this is a fantastic opportunity to make a significant impact. Join a company that celebrates its customers and employees alike, and be part of a collaborative and spirited team dedicated to excellence.

Benefits

Up to 25 days holiday

Opportunity to buy up to 5 additional days holiday

24/7 employee support

50% discount on full-priced items

Healthcare Cash Plan

Employer pension contributions up to 6%

Life Assurance

Training and learning resources

Long service awards

Access to discounts at retailers and gyms

Qualifications

• Proven experience managing customer-focused teams in eCommerce.
• Strong organizational skills and a self-starter attitude.

Responsibilities

• Manage the Customer Services team to ensure exceptional customer experiences.
• Develop new ways of working to align with company objectives.

Skills

Customer Service Management

eCommerce Experience

Team Leadership

Microsoft Applications

Communication Skills

Tools

Microsoft Office

Job description

Bravissimo is an award-winning multi-channel retailer who provides lingerie, swimwear, and nightwear for women who wear a D to L cup. We have 25 shops in the UK, along with a well-established ecommerce operation. Since 1995, our purpose has remained the same; to inspire our customers to feel confident and uplifted, offering an amazing choice of beautiful styles and colours. We want our customers to feel celebrated and to feel Bravissimo is their place that they want to shout about!

The Customer Service Department is open 8:30am to 10pm Monday - Friday and 9am-7pm over the weekend. You will need flexibility to work early, middle, and late shifts as well as joining a weekend working rota. The role is office-based in Warwick (Tachbrook Park).

Benefits:

• Up to 25 days holiday
• The opportunity to buy up to 5 additional days holiday each year
• Access to free and confidential 24/7 employee support from Retail Trust
• 50% discount on full-priced items for you, your family & friends, up to a limit
• Healthcare Cash Plan for you and up to 4 children through Medicash
• Employer pension contributions up to 6%
• Life Assurance
• Great training and learning resources
• Long service awards after 5 years’ service
• Access to new and upcoming products, with the opportunity to provide feedback
• Access to discounts at many retailers, day out destinations, and gyms through Retail Trust and Medicash

About the role:

Alongside the rest of our management team, you will be responsible for the day-to-day running of this busy department. Through strong leadership and great teamwork, you will manage the Customer Services team to deliver the exceptional customer experience that lies at the heart of Bravissimo’s philosophy – via our various customer channels. You will play a key part in creating a great environment for the team, that engages and promotes everyone living our Bravissimo values through their actions and behaviours. You will take part in developing and delivering new ways of working that will shape the future of the Customer Services Department, in line with Bravissimo’s objectives.

About You:

• A genuine love for helping people and a passion for consistently delivering an amazing customer experience. Proven experience of successfully managing others and their workloads in customer-focused eCommerce.
• A deep understanding of, and passion for, our brand and values.
• An ability to work with an open and positive mindset to do what is right for the customer and Bravissimo; working with agility/flexibility to change priorities or direction quickly when needed.
• An organised, self-starter - with a flexible “can do” approach, high enthusiasm, energy, and self-motivation, and a desire to support those around you to achieve.
• An eye for detail and a sound knowledge of Microsoft applications to an intermediate level. A confident, friendly telephone manner and excellent written skills.
• Organised, planful, and self-motivated, taking full ownership and accountability within your role. Working in an open, honest, fair, and consistent way. Role modelling yourself on the We Are Bravissimo values.
• Inspiring others to, and participating in, creating a collaborative working environment that feels spirited, fun, and productive.

Interested?

If this is something that really excites you and you feel that this is the opportunity that you have been waiting for, we’d love to hear from you. To apply, please submit your CV along with a letter which should include why you would like to work for Bravissimo, what about the role excites you, and what you could bring to the role if successful, along with your current salary. To send this to us, click the ‘Apply Now’ button below.

Please note - applications without a letter will not be considered.

We may close this vacancy earlier than the advertised closing date should we receive enough suitable applications.

Please note, due to the nature of the roles in our Customer Service Department, there is a genuine occupational requirement for post holders to be female. This is covered under Schedule 9, Part 1, of the 2010 Equality Act. Should you have any questions about this, please contact our recruitment team on 01926 459940.