Service Team Manager - Mental Health

TN United Kingdom; Salford; Remote; GBP 35,000; Full time

Job summary

An established industry player is seeking a Service Team Manager to lead their Remote Mental Health service. This role offers an exciting opportunity to manage a dedicated team of Remote Counsellors, ensuring exceptional service delivery to corporate customers. You will play a crucial role in fostering a supportive environment, driving continuous improvement, and mentoring staff. With a focus on employee wellbeing and professional development, this position promises to be rewarding for those passionate about mental health and team leadership. Join a company that values diversity and invests in its people.

Benefits

25 days holidays plus options

Enhanced pension and life insurance

Season ticket loan or cycle2work scheme

Discounted online gym sessions

Annual performance-based bonus

Bupa health insurance

Discounted dental insurance

Access to Digital GP platform

Emotional wellbeing support

Financial wellbeing channels

Qualifications

• Experience in managing front-line employees in a customer-focused environment.
• Experience in a Mental Health setting with strong product knowledge.

Responsibilities

• Oversee a team of Remote Counsellors/Psychotherapists ensuring high-quality support.
• Develop and coach employees to deliver exceptional service.

Skills

Team Management

Leadership

Customer-centric mindset

Planning and time management

Continuous improvement principles

Job description

Job Description:

Location: Remote (UK only)
Type: Permanent, Full-time (37.5 hours per week)
Salary: £35,000 per annum + Fantastic benefits

Exciting Opportunity: 3 Vacancies Available due to expansion!

About Us:

At Bupa, we make health happen. As a part of our team, your priority will be our patients. With no shareholders, we reinvest our profits back into our business, providing you with the resources and technology needed to make a real difference every day.

Role Overview:

As a Service Team Manager, you will lead and support our Remote Mental Health service, ensuring high-quality, safe, and effective support for Bupa corporate customers.

Key Responsibilities:

• Team Management: Oversee a team of Remote Counsellors/Psychotherapists, fostering a supportive and motivating environment.
• Leadership: Develop and coach front-line employees to deliver exceptional service.
• Continuous Improvement: Review demand, understand customer needs, and implement process improvements.
• Performance Management: Address performance issues promptly and fairly, ensuring development plans are followed.
• Training: Mentor staff on new processes and systems, providing one-on-one training to ensure best practices.
• Resource Optimization: Manage punctuality and absence to maximize available resources consistently.

Key Skills & Qualifications:

• Experience managing front-line employees in a customer-focused environment.
• Experience managing teams within a Mental Health setting.
• Strong product knowledge (internal).
• Understanding of continuous improvement principles/QMS.
• Customer-centric mindset.
• Excellent planning and time management abilities.

Our benefits are designed to support your overall wellbeing. Joining Bupa, you will enjoy:

• Holidays: 25 days per year, increasing with service, plus the option to buy or sell days.
• Pension & Insurance: Enhanced pension and life insurance.
• Travel Support: Season ticket loan or cycle2work scheme.
• Fitness: Discounted online gym sessions.
• Bonuses: Annual performance-based bonus.
• Health Insurance: Bupa health insurance as a benefit in kind.
• Dental Insurance: Option to join at a discounted rate.
• Digital GP: Access to our Digital GP platform on your mobile.
• Wellbeing Support: Emotional wellbeing support and access to a family mental health line.
• Financial Wellbeing: Financial wellbeing channels and support for carers.

Why Bupa?

We are a health insurer and provider with a mission to help people live longer, healthier, happier lives. With no shareholders, our focus is on our customers. We are committed to being brave, caring, and responsible in everything we do.

At Bupa, we celebrate diversity and encourage applications from people with diverse backgrounds and experiences. We believe in the importance of our people representing the communities and customers we serve.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Whether you’ve found your feet or are discovering a new path.