Customer Service Team Leader — Lead, Develop & Deliver

Watts Farms (Sales) Ltd; Widnes; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

31 days holiday (including bank hols)

Friend referrals payout

20% staff discount

Long service awards

Development & Training opportunities

Onsite staff canteen area

Job summary

Watts Farms Catering Limited is seeking a Customer Service Team Leader to guide a small team of 3 advisors, ensuring excellent service to our customers. You will support day-to-day operations with the Customer Service Manager and develop the team's capabilities.

The role is full time, permanent, with hours 42.5 per week, from 08:00 to 17:00, including weekend shifts on a rota. A competitive salary of £30,900 per annum is offered.

Qualifications

• Excellent verbal and written communication skills in English.
• Ability to lead, delegate and share knowledge with others.
• Proactive, self-motivated and takes initiative.
• Strong attention to detail and accuracy.
• Good computer skills and confident with administrative tasks.
• Collaborative approach to teamwork and supporting colleagues.
• Knowledge of Microsoft Office, Outlook and Excel is desirable.

Responsibilities

• Lead the team’s day-to-day workload and performance with support.
• Ensure policies and customer service standards are followed.
• Take ownership of issues and provide practical solutions.
• Produce weekly KPI information and call-scoring audits.
• Process customer orders accurately by phone and email.
• Handle calls, enquiries and correspondence professionally.
• Maintain accurate customer accounts and records.
• Support end-of-shift handovers and improve order accuracy.
• Build positive relationships with customers by phone and email.

Skills

Leadership

Communication

Teamwork

Problem solving

Attention to detail

Microsoft Office

Tools

Microsoft Office

Outlook

Excel

Job description

Watts Farms Catering Limited is seeking a Customer Service Team Leader to guide a small team of 3 advisors, ensuring excellent service to our customers. You will support day-to-day operations with the Customer Service Manager and develop the team's capabilities.

The role is full time, permanent, with hours 42.5 per week, from 08:00 to 17:00, including weekend shifts on a rota. A competitive salary of £30,900 per annum is offered.