Customer Service Team Lead — Growth & 31 Days Holiday

Watts Farms (Sales) Ltd; Ditton; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

31 days holiday (including bank/public

Staff referral reward

20% staff discount on online shop

Long Service Awards

Development & Training opportunities

Onsite staff canteen

Job summary

Watts Farms Catering Limited in the United Kingdom is seeking a Customer Service Team Leader to guide a small team of 3 advisors and support day-to-day service delivery. The role is full-time and permanent, working 42.5 hours per week between 08:00 and 17:00 with weekend rota, and offers a competitive salary of £30,900 per annum.

You will need to be confident, well organized and customer focused, capable of prioritising busy workloads, making decisions, and stepping in when extra support is

Qualifications

• Experience leading a small customer service team.
• Able to prioritise busy workloads and make decisions.
• Excellent English verbal and written skills.
• Proactive and reliable team player.
• Strong administrative and data entry skills.

Responsibilities

• Lead the team's day-to-day workload, capability and performance.
• Make sure company policies and customer service standards are followed consistently.
• Take ownership of issues, using initiative to find prompt and practical solutions.
• Produce weekly KPI information and complete call-scoring audits, highlighting development opportunities or concerns.
• Process customer orders accurately and on time by telephone and email.
• Handle incoming calls, enquiries, concerns and customer correspondence professionally.
• Maintain accurate customer accounts, administration and order records.
• Review error reports, check the accuracy of team order entry and contribute to end-of-shift handovers.
• Build positive relationships with potential and existing customers by telephone and email.

Skills

Communication

Leadership

Proactivity

Attention to detail

Teamwork

Administration

Tools

Microsoft Office

Outlook

Excel

Job description

Watts Farms Catering Limited in the United Kingdom is seeking a Customer Service Team Leader to guide a small team of 3 advisors and support day-to-day service delivery. The role is full-time and permanent, working 42.5 hours per week between 08:00 and 17:00 with weekend rota, and offers a competitive salary of £30,900 per annum.

You will need to be confident, well organized and customer focused, capable of prioritising busy workloads, making decisions, and stepping in when extra support is