Customer Service Team Leader

Robert Walters; Warrington; On-site; GBP 28,000; Full time

Job summary

An exciting opportunity awaits for a Customer Service Team Leader in a vibrant office environment. This role is perfect for someone who thrives in fast-paced settings, focusing on quality and service delivery to customers and colleagues alike. The successful candidate will lead team development, ensuring a supportive atmosphere that fosters growth and innovation. Join a company dedicated to both customer satisfaction and employee development, where your contributions will help shape exceptional customer interactions and service excellence. Ready to take on this challenge? Apply now!

Qualifications

• Proven experience in creating and managing customer service teams.
• Ability to work in a fast-paced environment with a positive learning approach.

Responsibilities

• Manage quality and performance against agreed frameworks and SLAs.
• Deliver engaging coaching and feedback sessions to the team.

Skills

Team Management

Customer Service

Performance Management

Coaching

Problem Solving

Education

Experience in Customer Service Management

Job description

Customer Service Team Leader (GBW4BF-FE536D50) Warrington, England

Salary: £27,872
Location: Warrington – fully office-based role
Hours: Any 5 days in a week, 8-hour shifts (40hr). Weekend work and late-night working (up until 9pm) will be required on a rotational basis.
Contract: Permanent

An exciting opportunity has arisen for a Customer Service Team Leader in Warrington. This role offers the chance to work in a fast-paced environment, managing quality and service provided to customers and colleagues across the business. The successful candidate will play an active role in encouraging team development, personal skills and knowledge. This is a fantastic opportunity for someone who thrives in a demanding and challenging environment, whilst maintaining focus on delivering best-in-class customer interactions.

What you'll do:

1. Manage quality and performance against agreed frameworks and SLAs
2. Have full knowledge of your own and wider business KPI’s, with the ability to report against them
3. Effectively manage absence in line with company policies
4. Resolve all customer account queries efficiently and in a timely manner
5. Support frontline teams where complaint escalations are necessary
6. Deliver engaging coaching and feedback sessions to team, agreeing defined actions where opportunities for improvement are identified
7. Create a team environment that promotes development and idea generation

What you bring:

1. Proven experience in creating and managing customer service teams
2. Positive approach to learning new things
3. Background in management
4. Curiosity about the industry
5. Ability to work in a fast-paced environment

What sets this company apart:

Our client is committed not only to their customers but also to their employees, providing an environment where people can learn, develop and grow both professionally and personally. They offer extensive product options, ensuring every customer can find something they enjoy. Their dedication extends to their Customer Service Teams who are passionate about delivering great service and constantly improving everything they do.

What's next:

Ready for your next challenge? Apply now!