People & Service Team Leader

River Island; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking an energetic People & Service Team Leader to enhance customer journeys and lead a motivated team. In this pivotal role, you will drive store performance by promoting exceptional customer service, managing operations, and supporting team development. If you have a passion for fashion and a knack for inspiring others, this is your chance to thrive in a fast-paced environment while enjoying generous benefits and career progression opportunities. Join a company that values diversity and progression, and make a meaningful impact in retail.

Benefits

Generous Staff Discount

Uniform Allowance

Wellbeing Support

Family Support

Career Development Opportunities

Bonus Scheme

Pension Plan

Paid Holiday Entitlement

Qualifications

• Experience in a supervisory role within retail.
• Ability to analyze customer feedback and sales data.

Responsibilities

• Deliver excellent customer service and manage store operations.
• Create a diverse and inclusive environment for the team.

Skills

Retail Experience

Communication Skills

Interpersonal Skills

Team Motivation

Adaptability

Job description

Join to apply for the People & Service Team Leader role at River Island

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Join to apply for the People & Service Team Leader role at River Island

Description

We are looking for an energetic and inspiring People & Service Team Leader to support our store operations and lead our team to success. As a People & Service Team Leader, you will strive to improve the customer journey by creating an engaged and motivated team that delivers exceptional customer service. You will support the People & Service Manager in developing the team, maintaining visual and operational standards, and driving KPIs such as sales and conversion.

For a detailed overview, see the attached job description below.

About The Role

What You’ll Be Doing

• Deliver excellent customer service and role model this to the team.
• Create a diverse and inclusive environment where all team members feel valued.
• Promote wellbeing and serve as a communication link for the team.
• Manage store operations, including product and safety standards.
• Support the store’s customer journey, focusing on service, people, and visual standards.
• Empower the team to prioritize customer experience.
• Utilize commercial tools to drive store performance.
• Drive KPIs such as sales, stock loss, payroll, and customer feedback.
• Ensure compliance with health & safety standards.
• Develop the team to be motivated, engaged, and recognized.

You'll Be Perfect If

• You have retail experience, preferably in a supervisory role.
• You are passionate about fashion and trends.
• You have strong communication and interpersonal skills.
• You can motivate and inspire your team.
• You are proactive, adaptable, and thrive in a fast-paced environment.
• You love our products and aim to deliver the best customer journey.

Things To Consider

• Fast-paced environment requiring adaptability.
• Ability to analyze customer feedback and sales data.
• Managing a diverse team with emotional intelligence.
• Hands-on involvement in store operations and physical tasks.
• Availability to work weekends, holidays, and during sales periods.
• Strong time management to meet deadlines.
• Fostering a positive team culture.

This Is For You

Our brand values diversity and progression. We offer benefits like staff discounts, wellbeing support, family support, and career development opportunities. Join us and start your journey at River Island.

What we offer

• Generous staff discount and uniform allowance.
• Benefits, financial advice, and wellbeing solutions.
• Support through Kindness Cupboards and Retail Trust.
• Family support including maternity, paternity, and fertility treatments.
• Charitable giving schemes and matched funding.
• Opportunities for career progression and training.
• Bonus scheme and pension plan.
• Paid holiday entitlement with options to buy extra holiday.

Keeping You Safe

We are committed to safeguarding and promoting equality. We welcome applications from all backgrounds and consider flexible working requests.