Customer Service Team Lead - Mon-Fri, Office-Based, £35k

BMS Performance; Preston; On-site; GBP 34,000 - 38,000; Full time

Benefits offered by this job

Work-life balance

Career development

Competitive benefits

Job summary

BMS Performance Ltd. in Preston is seeking a Customer Service Team Leader to guide a small team of five advisers at our site. You will coach, conduct 1-2-1s, review performance, and ensure smooth order processing while maintaining service levels.

You will collaborate with supply chain, finance and sales, handle inquiries, potential upsell opportunities, and monitor KPIs. The role offers a competitive benefits package and a supportive, team-focused culture with a clear path for development.

Qualifications

• Experience in customer service, order management or a commercial / sales support role.
• Experience leading, supervising or mentoring others, or ready to take your first step into team leadership.
• Excellent communication skills with a calm, solutions-focused approach.
• Organised and detail-oriented, comfortable working to targets and deadlines.

Responsibilities

• Lead, coach and motivate a team of five, including 1-1s, performance reviews and development plans.
• Oversee quotations, order processing and tracking, handling customer enquiries and issues in a professional manner.
• Handle queries, complaints and returns, taking them through to a positive outcome.
• Make customer follow-up calls and spot opportunities to upsell and cross-sell.
• Work closely with supply chain, finance and sales colleagues to keep orders on track.
• Manage workloads, holidays and cover so service levels stay consistent.
• Report on team KPIs and help improve processes, including involvement in system testing and rollouts.

Skills

Customer service experience

Order management

Sales support

Leadership/mentoring

MS Office

SAP (bonus)

Tools

SAP

Job description

BMS Performance Ltd. in Preston is seeking a Customer Service Team Leader to guide a small team of five advisers at our site. You will coach, conduct 1-2-1s, review performance, and ensure smooth order processing while maintaining service levels.

You will collaborate with supply chain, finance and sales, handle inquiries, potential upsell opportunities, and monitor KPIs. The role offers a competitive benefits package and a supportive, team-focused culture with a clear path for development.