Customer Service Leader | KPI-Driven Team Coach

Dixon Group Europe Ltd; Preston; On-site; GBP 42,000 - 62,000; Full time

Job summary

A leading company in customer service in Preston is seeking a proactive HR Manager to lead their customer service team. The role involves coaching and motivating the team, overseeing operations, and driving service excellence. The ideal candidate will have proven management experience, strong leadership abilities, and excellent communication skills. This full-time position offers a chance to make an impact in a performance-driven environment.

Qualifications

• Proven management and supervisory experience within a customer service function.
• Excellent communication and interpersonal abilities, with confidence in dealing with diverse audiences.
• Strong leadership skills with the ability to motivate and guide teams effectively.

Responsibilities

• Lead, coach, and motivate your team to deliver outstanding customer service.
• Oversee daily operations and ensure KPIs and service targets are consistently met.
• Take ownership of customer service performance metrics, investigating issues and implementing practical solutions.
• Collaborate across departments to streamline communication and enhance the customer experience.

Skills

Management in customer service

Leadership

Communication

Interpersonal abilities

Proficient in CRM systems

Job description

A leading company in customer service in Preston is seeking a proactive HR Manager to lead their customer service team. The role involves coaching and motivating the team, overseeing operations, and driving service excellence. The ideal candidate will have proven management experience, strong leadership abilities, and excellent communication skills. This full-time position offers a chance to make an impact in a performance-driven environment.