Customer Service Team Leader

JDR Recruitment; Bamber Bridge; Presencial; GBP 32.000 - 35.000; Jornada completa

Descripción de la vacante

We are seeking a motivated Team Leader to manage a busy Customer Service and Sales Administrators team at our Bamber Bridge office. You will lead by example, drive performance, and help the department hit its targets while maintaining high service standards.

This full‑time, office‑based role requires strong leadership, relationship building with customers and colleagues, and excellent time management to keep the team focused. Applicants must hold the full Right to Work in the UK.

Formación

• Experience in leading and developing a customer service/sales administration team.
• Ability to meet daily targets and service levels.
• Strong time management and organisational skills.

Responsabilidades

• Motivate, coach, and develop the team through regular 1:1s, team meetings, and ongoing training.
• Monitor individual and team performance to ensure daily targets and service levels are met.
• Manage department schedules, including balancing workloads, holiday requests, and absence cover.
• Keep the team informed with clear, regular updates on company news and priorities.

Descripción del empleo

Customer Service & Sales Administration Team Leader

• Location: Bamber Bridge, PR5
• Hours: Full-time, Monday to Friday (37.5 hours per week)
• Salary: £32,000 - £35,000 per year

About the Role

We are looking for a motivated, results‑driven Team Leader to manage a busy team of Customer Service and Sales Administrators. Based at our expanding office in Bamber Bridge for a national manufacturing and distribution business, you will play a key role in ensuring the department runs smoothly and hits its operational targets.

You will lead by example, build strong relationships with customers and colleagues, and use your strong time management skills to keep the team focused and supported.

Please note: This is a fully office-based role in Bamber Bridge (not hybrid or remote). Applicants must hold the full Right to Work in the UK.

What You Will Be Doing

People & Team Leadership

• Motivate, coach, and develop the team through regular 1:1s, team meetings, and ongoing training.
• Monitor individual and team performance to ensure daily targets and service levels are met.
• Manage department schedules, including balancing workloads, holiday requests, and absence cover.
• Keep the team informed with clear, regular updates on company news and priorities.

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.