Customer Service Team Lead

TN United Kingdom; Wales; On-site; GBP 32,000 - 38,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Team Lead to manage a new function within the property industry. This role involves leading and motivating a team, implementing procedures to boost customer satisfaction, and collaborating with other departments to ensure seamless service delivery. The ideal candidate will possess strong leadership and communication skills, along with a problem-solving mindset. Join this supportive work culture and make a significant impact in a thriving sector that values quality and reliability.

Benefits

Supportive Work Culture

Professional Development Opportunities

Qualifications

• Strong leadership skills and the ability to motivate others.
• Excellent communication and interpersonal skills.
• High-level customer service skills with a problem-solving mindset.

Responsibilities

• Leading, developing, and motivating the customer service team.
• Implementing procedures to enhance customer satisfaction.
• Handling escalated customer complaints and inquiries.

Skills

Leadership Skills

Communication Skills

Interpersonal Skills

Customer Service Skills

Problem-Solving Mindset

Knowledge of Customer Service Software

Education

Qualification in Business Management

Tools

Customer Service Software

Job description

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Customer Service Team Lead, Wales, Wales

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Client:

Page Personnel

Location:

Wales, Wales, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

049e977b39f6

Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

• Opportunity to manage a new Customer Service function.

About Our Client

Our company is a medium-sized organization within the property industry. With a strong reputation for quality and reliability, it prides itself on delivering excellent services to its clients across.

Job Description

• Leading, developing, and motivating the customer service team.
• Implementing procedures to enhance customer satisfaction.
• Handling escalated customer complaints and inquiries.
• Collaborating with other departments to ensure seamless service delivery.
• Reporting on team performance and suggesting improvements.
• Delivering customer service training to new and existing team members.
• Ensuring compliance with industry and company policies.
• Maintaining a deep knowledge of company products and services.

The Successful Applicant

A successful Customer Service Team Lead should have:

• Strong leadership skills and the ability to motivate others.
• Excellent communication and interpersonal skills.
• High-level customer service skills with a problem-solving mindset.
• Knowledge of customer service software and tools.
• A relevant qualification in business management or a related field.

What's on Offer

• An estimated salary range of £32,000 - £38,000 GBP per annum.
• A supportive and professional work culture.
• The opportunity to work in an exciting property industry.