Customer Service Teacher

LTE Group; Wellingborough; On-site; GBP 30,208 - 39,648; Full time

Benefits offered by this job

40 days annual leave plus 8 bank holidays

2 hours for personal development per week

Significant pension contributions

Retail discounts

Employee assistance program

Cycle to work scheme

Job summary

LTE Group is seeking a dedicated Customer Service Teacher to join our team in Wellingborough. The role involves inspiring and shaping the next generation of learners through engaging lessons and fostering a creative learning environment.

As a full-time teacher at HMP Five Wells, you will be integral in helping students achieve their full potential. The position offers competitive pay and a comprehensive benefits package, including a generous holiday allowance and pension scheme.

Qualifications

• Hold a teaching qualification and commit to obtaining an outstanding qualification within 12 months.
• Experience creating stimulating environments for learners.
• Demonstrate effective communication and organizational skills.

Responsibilities

• Deliver engaging lessons aimed at motivating students.
• Foster a love for learning among the students.
• Create vibrant and stimulating educational environments.

Skills

Teaching qualification

Level 2 qualification in Literacy and Numeracy

Experience in creating motivational learning environments

Achievement of quality targets

Accurate and timely reporting

Effective interpersonal communication skills

Ability to motivate learners

Organizational skills

Teamwork skills

Education

Teaching qualification

Relevant subject specialist qualification

Job description

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Job title Customer Service Teacher
Job reference REQ012521
Date posted 19/06/2026
Application closing date 17/07/2026
Location Wellingborough
Salary £30,208.88 - £39,648.96 per annum
Package Competitive benefits + Teacher's Pension
Contractual hours 37
Basis Full time
Job category/type Teaching and Assessment
Attachments Teacher.pdf
Job description

Are you passionate about shaping and inspiring the workforce of tomorrow? We’re looking for a creative, dedicated, and enthusiastic Customer Service Teacher to join our vibrant team! If you’re committed to delivering engaging lessons, making a difference in students' lives, and fostering a love for learning, we want to hear from you. Stepinto a role whereyourpassion,creativity, and dedication will inspire our learners to reach their full potential and thrive in a supportive, dynamic environment!

We have a great opportunity available to join Novus, our prison education provider at HMP Five Wells working as a Customer Service Teacher. This role is offered on a permanent, full-time basis, working 37 hours per week.

Who are Novus?

Novus are a leading provider of prison education and have been supporting men, women, and children of all ages for over 30 years across the UK to take new directions. We are also part of the LTE group of companies that include The Manchester College, MOL, Total People, UCEN, and LTE Group Operations. We are currently rated “Good” by Ofsted and have partnerships with over 1000 industry and employer partners, ensuring our learners secure their place as the movers and shakers of the future. Our business is growing year on year due to our continued success as a leading provider in prison education.

Site Information

HMP Five Wells is a Category C prison that is based in Wellingborough. Built in 2022, and costing £253m, this state of the art prison accommodates a male prison population. HMP Five Wells are committed to celebrating diversity and promoting equality throughout their services. The prisons aim is to make Five Wells a better place to live, work and visit through collaborative working with third party partners, the MOJ and its surrounding communities.

Role Responsibilities

Please see the attached role profile for an overview of general role responsibilities.

Skills, Qualifications and Experience

• Hold a teaching qualification and where applicable, relevant subject specialist qualification – with a commitment to obtain the outstanding qualification within 12 months
• Hold a Level 2 qualification in Literacy and Numeracy
• Have experience in creating stimulating, vibrant environments which are conducive to learning and motivational for learners
• Have previous track record showing achievement of quality targets
• Have successfully produced accurate and timely reports
• Demonstrate effective interpersonal and communication skills
• Can motivate and enthuse learners
• Have organisational skills to prioritise workload to meet deadlines and targets
• Demonstrate positive team working

Benefits

• 40 days annual leave plus 8 bank holidays
• 2 hours for wellbeing / personal development per week
• Significant Pension contributions
• Retail Discounts
• Employee Assistance Program
• Cycle to work scheme

Safeguarding

The LTE Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All applicants will be required to undergo an appropriate DBS check via the Criminal Records Bureau and may be subject to additional online checks as part of our pre‑screening process. Some roles are exempt from the Rehabilitation of Offenders Act 1974 and would require an Enhanced DBS check.

Equal Opportunities Statement

Novus is committed to providing an environment where everyone is valued as an individual and where learners and colleagues can work, learn, flourish and develop their skills and knowledge in an atmosphere of dignity and respect. We are committed to working in an inclusive way with all the communities in which we are geographically located and to developing a workforce and learner community that reflects the UK’s rich diversity and vibrancy.

The closing date for this job advert is 17/07/2026. However, sometimes the job advert may close early if we receive a good response!