Customer Service & Support Coordinator

PPG Industries (UK) Limited; Stowmarket; On-site; GBP 24,000 - 30,000; Full time

Job summary

PPG Industries (UK) Limited in Stowmarket, United Kingdom, is seeking a Customer Service Coordinator to deliver an exceptional level of service to internal and external customers and to act as first line support to our branch network, maintaining the culture of a Fortune 500 blue chip company.

Responsibilities include handling enquiries by telephone and email, providing responsive service for orders, product and technical questions, keeping databases up to date, and capturing information so the

Qualifications

• Good communication and interpersonal skills with internal and external customers.
• Familiar with a variety of IT systems and MS Office.
• Able to organize workloads efficiently in a fast-paced environment.

Responsibilities

• Deal with enquiries via telephone and email in a timely and effective manner.
• Provide responsive service for order queries and product/technical enquiries.
• Keep databases and information sources up to date and compliant with legislation.
• Capture information so the relevant team can resolve in a timely manner.
• Stay up to date with promotions, new products, IT support services and customer service practices.
• Promote teamwork and a customer-centric culture within the department.

Skills

Communication

MS Office

IT systems

Time management

Adaptability

Job description

PPG Industries (UK) Limited in Stowmarket, United Kingdom, is seeking a Customer Service Coordinator to deliver an exceptional level of service to internal and external customers and to act as first line support to our branch network, maintaining the culture of a Fortune 500 blue chip company.

Responsibilities include handling enquiries by telephone and email, providing responsive service for orders, product and technical questions, keeping databases up to date, and capturing information so the