Sales & Customer Support Coordinator

Innovo Global Talent; St Albans; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Ongoing training and development

Growth opportunities

Job summary

Innovo Global Talent is supporting an Industrial Automation client in St Albans seeking a Sales & Customer Support Coordinator to join their permanent team. You will be the primary contact for customers, handling inquiries, processing orders, and coordinating with internal teams to drive sales and ensure satisfaction.

The role rewards proactive, detail-oriented individuals with strong communication skills and the ability to work collaboratively in a dynamic environment.

Qualifications

• Proven experience in Customer Support or Customer Service roles within a technical or industrial environment.
• Excellent communication and interpersonal skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Experience with order processing and entry systems.
• Ability to work collaboratively in a team and independently when required.
• Previous experience in sales support or administrative capacity is advantageous.
• Knowledge of industrial automation products is a plus but not essential.

Responsibilities

• Be the primary point of contact for customers and provide exceptional support.
• Facilitate the sales process by managing enquiries and coordinating with internal teams.
• Process orders and ensure accurate entry into systems.
• Maintain strong customer relationships and ensure satisfaction at every touchpoint.

Skills

Customer communication

Organisational skills

Team collaboration

Multitasking

Customer focus

Tools

Order processing systems

Job description

Our client, a reputable Industrial Automation company located in St Albans, is seeking a dedicated Sales & Customer Support Coordinator to join their dynamic team on a permanent basis. In this role, you will be the primary point of contact for customers, providing exceptional support and facilitating the sales process. Your responsibilities will include managing customer enquiries, processing orders, coordinating with internal teams, and ensuring customer satisfaction at every touchpoint. The successful candidate will be proactive, detail-oriented, and possess strong communication skills to effectively liaise with clients and internal departments to drive sales growth and maintain excellent customer relationships.

• Proven experience in Customer Support or Customer Service roles within a technical or industrial environment
• Excellent communication and interpersonal skills
• Strong organisational skills with the ability to manage multiple priorities
• Experience with order processing and entry systems
• Ability to work collaboratively in a team and independently when required
• Previous experience working in a sales support or administrative capacity is advantageous
• Knowledge of industrial automation products is a plus but not essential

Joining this organisation offers the opportunity to develop your career within a supportive and innovative environment. Benefits include competitive salary packages, ongoing training and development, and the chance to work within a forward-thinking company focused on growth and success. This role provides a rewarding environment where your skills in customer support and sales coordination will be valued and nurtured