Field Service Technician (Full or Part-Time)

6600 Miele GB (VG GB); Abingdon; On-site; GBP 45,000 - 48,000; Full time

Benefits offered by this job

Company vehicle (optional)

Pension scheme

Life assurance

Medicash Scheme

Eye-care voucher

Job summary

Miele is seeking a Domestic Premium Appliance Field Engineer to service customers in their homes. Flexible full- or part-time options are available (3–5 days per week), with training and support to help you grow.

The role offers 40-hour weeks with an OTE up to £45,281 (£47,508 London weighting). Benefits include a company vehicle option, contributory pension, life assurance, Medicash, eye-care vouchers and employee discounts. Join a long heritage of Immer Besser and be part of a national team.

Qualifications

• Experience as appliance engineer or appliance technician preferred.
• Gas qualification desirable but not essential.
• Willingness to train and develop with Immer Besser philosophy.

Responsibilities

• Service domestic appliances in customers' homes.
• Diagnose and repair issues across product range.
• Promote care products and appliances as brand ambassador.
• Work independently within a supportive team.

Skills

Appliance engineer

Gas qualification

Customer service

Team player

Job description

Domestic Premium Appliance Field Engineer (Full-time, Condensed and Part-Time Opportunities)

Locations

We are recruiting across the following locations. Your location must be within or close to the postcodes listed.

• Guilford - Postcodes: All GU Postcodes
• North North West London - Postcodes: All NW Postcodes
• South West London - Postcodes: All SW Postcodes
• West London - Postcodes: All W Postcodes

Salary and Working Hours

Salary: On Target Earnings of: £45,281 (£47,508 inc. London Weighting if based within M25) based on a 40 hours per week.

Full and Part-Time Opportunities

Flexibility is key for us and we want to create Field Technician roles that fit around real life! That's why we are happy to offer this role across condensed or a part-time basis between 3-5 days per week. This could be on a condensed 4 day week or 24 hours over 3 days.

The Role

The Miele Service team is an award-winning service delivery function, supporting the needs of our domestic customers directly in their homes. We hire the best technicians from the white goods sector to join our field service community. Our team is built on a legacy of excellence and innovation that dates back to 1899. We are proud to offer a workplace and culture that is as future proof as our world-renowned products. At Miele, we don’t just build appliances—we build careers. Join us in living our philosophy of being ‘Immer Besser’—Forever Better.

About the role

Working independently, we give you the tools to succeed. We build a community around you to share your practices and feel part of something special, inspiring results as a team with a family feel, and redefining excellence every day. Our Domestic Field Service teams work creatively to service our customers in their homes, bringing a new challenge every day as you diagnose and solve the issues that arise. You could be servicing any of our world class products to sustain their life and support our sustainability promise. As one of our brand ambassadors, you will be encouraged and rewarded to promote our care product and appliances. we have a reward platform where you can earn points to exchange for personal gift cards or products.

About you

• Ideally you will have worked in an Appliance engineer or Appliance technician role however, if you bring technical experience from any industry, what would be advantageous is if it was gained in the electronics, white goods, electrical or gas industry. We are flexible on you background and can offer full training on our appliances. In turn we will support your training to achieve great results in line with our “Immer Besser” philosophy.
• Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.
• A gas qualification and experience would be highly desirable but not essential.

What to expect from us

• In addition to a strong commitment to your personal development and growth, we can offer you on target earnings of up to £45,281 (£47,508 inc. London Weighting if based within M25),
• Starting salary of £37,569 (£40,721 inc. London Weighting if based within M25) which increases incrementally as you gain skills.
• Potential to rise within the first 8 months.
• A daily lunch allowance included in salary.
• Performance related bonus scheme.
• Commission for introducing our customers to products, accessories and care collection.
• Optional private use of Company Vehicle subject to relevant HMRC rates.
• 25 days holiday, plus bank holidays.
• Contributory pension scheme.
• Internal recognition with the ability to earn points.
• Wellness and employee support schemes.
• Life assurance @ 4 x Salary if enrolled in pension scheme.
• Income protection scheme.
• Excellent training and support network.
• Active personal development plan and opportunities to further your career.
• Medicash Scheme – money back towards the cost of healthcare and wellness.
• Inspired Performance - reward and recognition portal.
• Eye-care voucher Scheme.
• Substantial discount on all company products.

About Miele

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.

What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.