Field Service Technician (Full or Part-Time)

Miele GB; Abingdon; On-site; GBP 38,000 - 50,000; Full time

Benefits offered by this job

Company Vehicle (optional)

25 days holiday + bank holidays

Contributory pension

Life assurance

Wellness programme

Medicash

Training and development

Job summary

Miele is hiring a Domestic Field Service Engineer in the UK. The role covers field service across multiple London postcodes and Guilford. Starting salary is £37,569 with London weighting where applicable; OTE £45,281.

A progression path aims to reach up to £50,064 with bonus and commission. Flexible across 3–5 days, including condensed or part-time options. You will diagnose and service a range of premium domestic appliances, work independently, and promote care products.

Qualifications

• Experience as appliance engineer/technician in domestic field service.
• Willingness to train on Miele appliances and uphold Immer Besser philosophy.
• Gas qualification desirable but not essential.

Responsibilities

• Service customers in their homes and diagnose/repair appliances.
• Promote care products and appliances to customers.
• Earn points through the reward platform and contribute to excellent customer experience.

Skills

Appliance engineer

Appliance technician

Education

Gas qualification

Job description

About MieleHow does a family-owned company become the global market leader in the premium segment for domestic appliances and a trusted partner for solutions in commercial and medical technology? By striving to always do better and to keep improving. This mindset defines what it means to work at Miele and drives the success of our products. Our approximately 23,000 employees can rely on one thing: those who embrace our commitment to quality will grow – both personally and professionally.

Domestic Premium Appliance Field Engineer (Full-time, Condensed and Part-Time Opportunities)

We are recruiting across the following locations. Your location must be within or close to the postcodes listed.

Guilford - Postcodes: All GU Postcodes

North North West London - Postcodes: All NW Postcodes

South West London - Postcodes: All SW Postcodes

West London - Postcodes: All W Postcodes

Starting Salary: A starting salary of: £37,569 (£40,721 inc. London Weighting if based within M25) with on Target Earnings of: £45,281 (£47,508 for London)plus commission based on a 40 hours per week.

Future Salary: This will rise to a base salary of £38,299 / £41,451 + Bonus and commission within 6 months with potential earnings of up to £50,064 via a transparent salary progression path.

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Full and Part-Time Opportunities: Flexibility is key for us and we want to create Field Technician roles that fit around real life! That's why we are happy to offer this role across condensed or a part-time basis between 3-5 days per week.This could be on a condensed 4 day week or 24 hours over 3 days.

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The Role:

The Miele Service team is an award-winning service delivery function, supporting the needs of our domestic customers directly in their homes. We hire the best technicians from the white goods sector to join our field service community. Our team is built on a legacy of excellence and innovation that dates back to 1899. We are proud to offer a workplace and culture that is as future proof as our world-renowned products. At Miele, we don’t just build appliances—we build careers. Join us in living our philosophy of being ‘Immer Besser’—Forever Better.

About the role

Working independently, we give you the tools to succeed. We build a community around you to share your practices and feel part of something special, inspiring results as a team with afamily feel,and redefining excellence every day.

Our Domestic Field Service teams work creatively to service our customers in their homes, bringing a new challenge every day as you diagnose and solve the issues that arise. You could be servicing any of our world class products to sustain their life and support our sustainability promise.

As one of our brand ambassadors, you will be encouraged and rewarded to promote our care product and appliances. we have a reward platform where you can earn points to exchange for personal gift cards or products.

About you

Ideally you will have worked in an Appliance engineer or Appliance technician role however, if youbring technical experience from any industry, what would beadvantageous isif it was gained in the electronics, white goods, electrical or gas industry. We are flexible on you background and can offer full training on our appliances.In turn we will support your training to achieve great results in line with our “Immer Besser” philosophy.

Alongside your existing skills and experience, we’re looking for engaged team players who will collaborate, innovate and use their passion to drive an exceptional customer experience at every touchpoint.

A gas qualification and experience would be highly desirable but not essential.

What to expect from us:

• Starting salary of £37,569 (£40,721 inc. London Weighting if based within M25)which increases incrementally as you gain skills.
• Potential to rise within the first 8 months.
• A daily lunch allowance included in salary.
• Performance related bonus scheme.
• Commission for introducing our customers to products, accessories and care collection.
• Optional private use of Company Vehicle subject to relevant HMRC rates.
• 25 days holiday, plus bank holidays.
• Contributory pension scheme.
• Internal recognition with the ability to earn points.
• Wellness and employee support schemes.
• Life assurance @ 4 x Salary if enrolled in pension scheme.
• Income protection scheme.
• Excellent training and support network.
• Active personal development plan and opportunities to further your career.
• Medicash Scheme – money back towards the cost of healthcare and wellness.
• Inspired Performance - reward and recognition portal.
• Eye-care voucher Scheme.
• Substantial discount on all company products.

If you’re the best at what you do, we want to hear from you. If you can bring energy and pride in your work to the team, this could be the place for you.