Interim National Account Manager, Ecommerce

6600 Miele GB (VG GB); Abingdon; Hybrid; GBP 54,000 - 66,000; Full time

Benefits offered by this job

Discounts on Miele products

Gym membership

Health cash plan

Employee recognition schemes

Hybrid working

Job summary

Miele seeks an Interim National Account Manager for Ecommerce in Abingdon, hybrid. This 6-month fixed-term, full-time role focuses on strengthening our online partnerships with major retailers and driving profitable growth.

You will work closely with the Head of Key Accounts and commercial teams to deliver campaigns, forecasts and better customer journeys across online channels.

Qualifications

• Experience managing major ecommerce retail accounts or large online sales operations.
• Track record of delivering commercial growth via national account management in a consumer brand.
• Strong ability to manage forecasts, budgets and promotional investment.

Responsibilities

• Lead relationships with major ecommerce retailers to drive profitable growth and improve performance.
• Deliver sales, volume and margin targets through account planning and negotiations.
• Collaborate with Marketing and Product to run promotions and launches for online channels.
• Prepare sales forecasts, manage budgets and develop plans for sustainable growth.
• Conduct regular performance reviews and competitor analysis to improve online visibility and journeys.
• Lead product range reviews and improve distribution to meet customer needs.

Skills

Major ecommerce accounts

Account management

Commercial negotiations

Financial acumen

Stakeholder influence

Relationship building

Job description

Interim National Account Manager, Ecommerce

Location Abingdon, Oxfordshire (Hybrid Working) Contract 6-Month Fixed-Term Contract | Full-Time Salary Up to £60,000 per annum, plus benefits

Join Miele and help shape the future of our ecommerce partnerships. At Miele, we have been setting the standard for premium home appliances since 1899. Guided by our philosophy of Immer Besser – Forever Better – we continuously strive to improve our products, our customer experiences and the way we work. We are looking for an experienced and commercially driven Interim National Account Manager for our Ecommerce team to join us for an exciting six‑month opportunity. This is more than an account management role. You will play a key part in revitalising and strengthening our ecommerce operations, building successful partnerships with some of Britain's largest retailers. Working closely with our Head of Key Accounts and wider commercial teams, you will bring fresh thinking, commercial expertise and a proactive approach to improving performance across our online retail partnerships. If you thrive on turning commercial challenges into opportunities, building influential relationships and delivering meaningful results, we would love to hear from you.

Your Responsibilities

• In close collaboration with the Head of Key Accounts and wider commercial teams, lead and strengthen relationships with major ecommerce retailers to drive profitable growth and improve account performance
• Through effective account planning and commercial negotiations, deliver agreed sales, volume and margin targets while identifying new business opportunities
• Working alongside our Marketing and Product teams, develop and deliver promotional campaigns, product launches and online retail initiatives that strengthen our brand presence and maximise sales
• Using commercial insights and financial analysis, prepare accurate sales forecasts, manage account budgets and develop business plans that support sustainable growth
• Through regular performance reviews and competitor analysis, identify opportunities to improve online product visibility, customer journeys and sales performance
• In partnership with key retail stakeholders, lead product range reviews, strengthen product distribution and develop solutions that meet customer and business needs

What We Are Looking For

• Demonstrable experience managing major ecommerce retail accounts or large‑scale online sales operations, ideally with retailers such as Amazon, AO, Currys, Argos, John Lewis, Ocado or similar
• A proven track record of delivering commercial growth through national account management within a recognised consumer brand, ideally in the premium sector
• Strong commercial and financial acumen, including experience managing sales forecasts, account profitability, budgets and promotional investment
• Excellent relationship‑building, communication and negotiation skills, with the confidence to influence senior stakeholders and develop successful retail partnerships
• A proactive, analytical and solutions‑focused approach, with the ability to identify opportunities, overcome commercial challenges and deliver results
• Strong organisational and collaborative skills, with the ability to manage competing priorities, work across departments and make a meaningful impact within a short timeframe

What We Offer

• A salary of up to £60,000 per annum, plus a competitive benefits package
• Extensive discounts on Miele products for yourself, family and friends
• Discounted gym membership and a subsidised onsite café or lunch allowance
• An extensive health cash plan and free eye tests
• Additional benefits including financial advice, employee recognition schemes and more
• Hybrid working options, offering flexibility alongside collaboration with our teams in Abingdon

Ready to Make an Impact? This is a fantastic opportunity to bring your ecommerce expertise to a globally recognised premium brand and make a real difference in just six months. At Miele, we value different perspectives, experiences and ideas. We welcome applications from people of all backgrounds and are committed to creating an inclusive workplace where everyone has the opportunity to contribute and succeed. Join us and help shape the next chapter of Miele's ecommerce success.

For more than 125 years, Miele has been a family‑owned, family‑run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family‑run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run‑of‑the‑mill service or short‑sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.