Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Newcastle upon Tyne; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic Front of House Manager to join their vibrant team. This role offers an exciting opportunity to lead and inspire a dedicated team while ensuring exceptional guest experiences. With a focus on coaching and development, you will play a key role in driving restaurant performance and fostering a positive work atmosphere. Enjoy a range of perks, including weekly pay, a generous bonus scheme, and flexible hours to accommodate your lifestyle. If you are passionate about hospitality and team success, this is the perfect opportunity for you.

Benefits

Weekly pay and share of tips

Access to earnings before payday

£1000 annual bonus opportunity

Flexible hours

Free food on shift

50% off outside work

Pension schemes

Gym memberships

Long service awards

Recognition events

Qualifications

• Experience in managing teams and maintaining high standards.
• Strong passion for coaching and developing team members.

Responsibilities

• Lead the front of house team, ensuring a positive environment.
• Drive restaurant performance and deliver excellent results.

Skills

Team Development

Shift Planning

Financial Performance Management

Coaching

Job description

The provided job description contains useful information but can be improved for clarity, structure, and formatting. Here's a refined version:

Customer Service Supervisor (Hiring Immediately) - Newcastle-upon-Tyne, Tyne and Wear

Client: Wagamama

Location: Newcastle-upon-Tyne, Tyne and Wear, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

Front of House Manager | Location: York Designer Outlet | Full Time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. With over 165 restaurants across the UK and Ireland, we are looking for a Front of House Manager to join us on our journey to nourish from bowl to soul.

The Role:

As a Front of House Manager, you will lead with passion, creating a positive environment for guests and team members. You will support in coaching and developing your team, driving restaurant performance, and delivering excellent results.

What We’re Looking For:

• Passion for supporting and developing your team, maintaining high standards
• Experience in shift planning and management, with a love for coaching
• Experience in managing labor, rotas, and understanding financial performance
• A passion for celebrating success and recognizing individual needs

What’s In It For You:

• Weekly pay and share of tips
• Access up to 30% of earnings before payday with Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support side pursuits
• Free food on shift and 50% off outside work
• Industry-leading family-friendly policies
• Early access to new menus
• Wagamama parties and VIP events
• Recognition as a nationwide Wagamama legend

Additional benefits include pension schemes, holiday, training, cycle-to-work scheme, discounts, gym memberships, and long service awards.

Be You, Be Wagamama:

Wagamama is proudly part of the Disability Confident scheme.

As this role is based in an airport, successful applicants must apply for an airport pass (paid for by Wagamama), provide 5 years of references, and complete a DBS check. If a pass cannot be obtained, we will consider nearby non-airport vacancies.

*Tips are 100% directed to our teams. Tips vary by restaurant and are at guest discretion. They are not considered wages and are not guaranteed.