Customer Service Supervisor (Hiring Immediately)

JR United Kingdom; Belfast; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a passionate Front of House Manager to lead a vibrant team in a dynamic restaurant setting. This role emphasizes individuality and teamwork, where you will create a positive atmosphere for both guests and staff. You'll be responsible for coaching your team, managing shift planning, and driving financial performance. With a focus on celebrating success and recognizing individual contributions, this position offers a unique opportunity to thrive in a supportive environment. Join a company that values diversity and offers a range of benefits, including flexible hours and generous bonuses.

Benefits

Weekly pay plus tips

Access to Wagestream

£1000 annual bonus opportunity

Flexible hours

Free food on shift

50% off outside work

Family-friendly policies

First to try new menus

Recognition awards

Pension schemes

Qualifications

• Experience in managing labor and rotas.
• Passionate about developing team members and upholding standards.

Responsibilities

• Lead a positive environment for guests and team members.
• Drive restaurant performance and deliver excellent results.

Skills

Team Support

Shift Planning

Financial Performance Understanding

Coaching

Job description

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Customer Service Supervisor (Hiring Immediately), Belfast

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Client:

wagamama

Location:

Belfast, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Front of House Manager | Location York Designer Outlet | Full time

Please note that this role is based at Wagamama York Designer Outlet (Unit 201-202 St Nicholas Ave, York YO19 4TA).

At Wagamama, we celebrate individuality and diversity. We value personality over perfection — we call it "be you, be wagamama." With over 165 restaurants in the UK and Ireland, we are seeking a Front of House Manager to join us on our journey to nourish both body and soul.

The Role |

As a Front of House Manager, you will lead with passion, creating a positive environment for guests and team members. You will support continuous coaching and development of your team, drive restaurant performance, and deliver excellent results.

We are looking for someone who:

• Is passionate about supporting and developing their team to uphold high standards
• Has experience in shift planning and management, ensuring appropriate staffing and team coaching
• Has experience managing labor and rotas, with an understanding of financial performance
• Loves celebrating success and recognizing individual needs

We’d love to hear from you if you...

• Are passionate about team support, training, and high standards
• Enjoy working with a team and coaching on the go
• Have experience in managing labor, rotas, and understanding restaurant finances
• Value celebrating success and individual recognition

Benefits for you |

• Weekly pay plus tips
• Access up to 30% of earnings before payday via Wagestream
• £1000 annual bonus opportunity
• Flexible hours to support side pursuits
• Free food on shift and 50% off outside work
• Industry-leading family-friendly policies (26 weeks full pay + 13 weeks half pay for expectant or adopting parents)
• First to try new menus
• Wagamama parties with VIP guests
• Recognition as a nationwide "Love Above the Door" legend

We also offer pension schemes, holiday, training, cycle schemes, discounts, gym memberships, and long service awards.

Be You, Be Wagamama

Wagamama is proudly part of Disability Confident.

As this role is airport-based, successful applicants must apply for an airport pass (paid for by Wagamama). This involves providing five years of references and completing a DBS check. If a pass cannot be obtained, we will consider other vacancies nearby.

*All tips go directly to our teams. Tips vary by restaurant, are at guest discretion, and are not guaranteed wages or considered part of salary.