Part-Time Customer Experience Supervisor

Nova Leisure Ltd; Highweek; On-site; GBP 13,776 - 16,531; Part time

Benefits offered by this job

Pension

22 days annual leave

Genuine career progression

Employee Assistance Programme

Job summary

Nova Leisure Ltd in Highweek is seeking a part-time Supervisor to oversee the retail operations and ensure the highest standard of customer service is delivered. You will be responsible for managing and motivating your team, maintaining compliance with health and safety regulations, and ensuring operational excellence.

The ideal candidate will have strong communication skills and demonstrate a customer-first attitude, along with the ability to adapt to varying tasks. We offer competitive benefits including pension, annual leave, and career progression opportunities.

Qualifications

• Proven ability to develop customer relationships effectively.
• Strong focus on delivering exceptional customer service.
• Ability to adapt to changing tasks and priorities.

Responsibilities

• Supervise day-to-day operations and motivate the team.
• Lead and guide the team to deliver excellent customer service.
• Ensure compliance with health and safety regulations.
• Conduct regular colleague reviews to enhance engagement.
• Deliver structured daily briefings for performance management.
• Maintain operational efficiency and compliance with standards.

Skills

Great communication skills

High levels of focus, energy, and drive

Best-in-class service delivery

Flexibility and strategic thinking

Job description

Nova Leisure Ltd in Highweek is seeking a part-time Supervisor to oversee the retail operations and ensure the highest standard of customer service is delivered. You will be responsible for managing and motivating your team, maintaining compliance with health and safety regulations, and ensuring operational excellence.

The ideal candidate will have strong communication skills and demonstrate a customer-first attitude, along with the ability to adapt to varying tasks. We offer competitive benefits including pension, annual leave, and career progression opportunities.