Customer Service Supervisor - Flexible 5/7 Shifts

Luxury Leisure; Norwich; On-site; GBP 18,000 - 20,000; Full time

Benefits offered by this job

Enhanced supervisory rate

Night shift uplift

Job summary

Luxury Leisure in Norwich is seeking a Customer Service Assistant / Supervisor to deliver outstanding service and keep venues running smoothly. You’ll engage customers, promote events, handle cash, serve refreshments, and assist with opening/closing while stepping up to supervise when required.

The role includes an enhanced rate for supervisory duties and an additional night-shift uplift for hours between 11pm and 6am.

Qualifications

• Deliver outstanding customer service.
• Carry out supervisory duties when required.
• Promote offers, events and new games.
• Uphold Challenge 25 and comply with gambling legislation.

Responsibilities

• Welcoming and engaging customers, ensuring a great experience every visit.
• Promoting offers, events, and new games.
• Handling cash and providing change accurately.
• Serving refreshments and keeping the venue clean and welcoming.
• Supporting with opening/closing procedures and supervising the team when needed.
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation.

Skills

Customer service

Cash handling

Team supervision

Policy compliance

Job description

Luxury Leisure in Norwich is seeking a Customer Service Assistant / Supervisor to deliver outstanding service and keep venues running smoothly. You’ll engage customers, promote events, handle cash, serve refreshments, and assist with opening/closing while stepping up to supervise when required.

The role includes an enhanced rate for supervisory duties and an additional night-shift uplift for hours between 11pm and 6am.