Customer Service Supervisor - Flexible Shifts & Night Premium

Luxury Leisure; Stockport; On-site; GBP 18,000 - 19,000; Full time

Job summary

Luxury Leisure in Stockport is seeking a Customer Service Assistant / Supervisor to deliver outstanding guest experiences across our venues. You will welcome customers, promote offers and events, handle cash, and help keep the venue welcoming and secure.

The role includes stepping up to supervisory duties when required, with an enhanced hourly rate for overnight shifts, and a requirement to travel to other venues if needed; driving is advantageous.

Qualifications

• Customer service experience
• Ability to handle cash accurately
• Willingness to supervise team when required

Responsibilities

• Welcoming and engaging customers, ensuring a great experience every visit
• Promoting offers, events, and new games
• Handling cash and providing change accurately
• Serving refreshments and keeping the venue clean and welcoming
• Supporting with opening/closing procedures and supervising the team when needed
• Upholding our Challenge 25 policy and ensuring compliance with gambling legislation

Skills

Customer service

Cash handling

Supervision

Driving (advantageous)

Job description

Luxury Leisure in Stockport is seeking a Customer Service Assistant / Supervisor to deliver outstanding guest experiences across our venues. You will welcome customers, promote offers and events, handle cash, and help keep the venue welcoming and secure.

The role includes stepping up to supervisory duties when required, with an enhanced hourly rate for overnight shifts, and a requirement to travel to other venues if needed; driving is advantageous.