Customer Service Supervisor

JR United Kingdom; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A bespoke manufacturer of specialist products for the construction industry seeks a Customer Service Supervisor to enhance their service offering. This hands-on role involves managing customer orders, establishing communication processes, and collaborating with production teams. Ideal candidates have a customer-first attitude and experience in related sectors.

Qualifications

• Experience in implementing and maintaining customer service processes.
• Hands-on with customers.
• Experience in manufacturing, distribution, or hire/rental sectors preferred.

Responsibilities

• Managing customer orders through internal processes.
• Establishing processes to keep customers informed of order progress.
• Providing quotes to customers.

Skills

Customer-first attitude

Confidence

Positivity

Tools

Sage

Job description

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Customer Service Supervisor, Watford, Hertfordshire

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Client:

Handley James

Location:

Watford, Hertfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Our client is a bespoke manufacturer of specialist products for the construction industry. Due to strategic growth, they are seeking a hands-on Customer Service Supervisor to enhance their service offering.

Reporting to the Operations Director, your responsibilities will include:

• Managing customer orders through internal processes
• Establishing processes to keep customers informed of order progress
• Providing quotes to customers
• Handling ad hoc customer queries
• Collaborating with production teams

The ideal candidate will have experience in implementing and maintaining customer service processes from the ground up. You should be hands-on with customers and capable of developing a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferred, as the role is based in a production facility. Confidence, positivity, and a customer-first attitude are essential. Familiarity with Sage or similar order input systems is advantageous.

This full-time role offers a salary between £25,000 and £35,000 DOE, with flexible contract options. Part-time hours can be discussed. Candidates must reside within commuting distance of St Helens.