Customer Service Supervisor

JR United Kingdom; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturer in the construction industry is seeking a hands-on Customer Service Supervisor in Oxford. This role involves managing customer orders, maintaining communication about order progress, and leading a small team. With a competitive salary range and flexible options for part-time hours, the ideal candidate should bring experience from relevant sectors.

Qualifications

• Experienced customer service specialist with hands-on capabilities.
• Background in manufacturing, distribution, or hire/rental sectors is preferable.
• Capable of developing a small team.

Responsibilities

• Managing customer orders through internal processes.
• Establishing processes to keep customers informed of order progress.
• Providing quotes and handling customer queries.

Skills

Customer-first attitude

Confidence

Positivity

Tools

Sage

Job description

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Customer Service Supervisor, Oxford District

Client:

Handley James

Location:

Oxford District, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Our client is a bespoke manufacturer of specialist products to the construction industry. They are currently looking to recruit a hands-on Customer Service Supervisor to strengthen their service offering as part of a strategic growth plan.

Reporting to the Operations Director, you will be responsible for:

• Managing customer orders through internal processes
• Establishing processes to keep customers informed of order progress
• Providing quotes to customers
• Handling ad hoc customer queries
• Working cross-functionally with production

The ideal candidate will be an experienced customer service specialist with a background in implementing and maintaining processes from the ground up. You should be hands-on with customers and capable of developing a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferable, as the role is based in a production facility. Confidence, positivity, and a customer-first attitude are essential. Experience with Sage or other order input systems is desirable.

This role offers a salary between £25,000 and £35,000 DOE, with the specific contract type to be agreed. It is a full-time position, but part-time hours can be discussed.

The candidate must reside within a commutable distance to St Helens.