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Customer Service Supervisor

JR United Kingdom

Hemel Hempstead

On-site

GBP 25,000 - 35,000

Full time

2 days ago
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Job summary

A leading manufacturing company is looking for a Customer Service Supervisor to enhance their service team. This role involves managing customer orders, establishing communication processes, and developing a small team. Ideal candidates will have experience in a similar setting and a hands-on customer-first attitude.

Qualifications

  • Experienced customer service specialist.
  • Hands-on with customer interactions.
  • Capable of developing a small team.

Responsibilities

  • Managing customer orders through internal processes.
  • Establishing processes for customer communication.
  • Providing quotes and dealing with customer queries.

Skills

Customer focus
Team development
Process implementation

Tools

Sage

Job description

Social network you want to login/join with:

Customer Service Supervisor, hemel hempstead

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Client:

Handley James

Location:

hemel hempstead, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Our client is a bespoke manufacturer of specialist products to the construction industry. As a result of a strategic growth plan, they are now looking to recruit a hands-on customer services supervisor to strengthen their service offering.

Reporting into the Operations Director, you will be responsible for:

  • Managing customer orders through internal processes
  • Establishing processes for keeping customers informed of order progress
  • Providing quotes to customers
  • Dealing with ad hoc customer queries
  • Working cross-functionally with production

An experienced customer service specialist, you will ideally have experience of implementing and sustaining processes from the ground up. You should be hands-on with customer interactions and capable of developing a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferable, as this role is based in a production facility. Confidence, positivity, and a customer-first attitude are essential. Experience with Sage or similar order input systems is desirable.

This role offers a salary between £25,000 and £35,000 DOE, with the contract type to be agreed. It is a full-time position, but our client is open to discussing part-time hours.

The candidate must reside within a commutable distance to St Helens.

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