Customer Service Supervisor

JR United Kingdom; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A bespoke manufacturer in the construction industry is seeking a Customer Services Supervisor in St Helens to enhance their service offering. You will manage customer orders, maintain customer relations, and lead a small team, ensuring a positive customer experience. The role is full-time with a competitive salary range of £25,000 to £35,000 based on experience.

Qualifications

• Experienced customer service professional with process development skills.
• Ability to handle customer interactions and manage small teams.
• Experience in manufacturing, distribution, or rental sectors preferred.

Responsibilities

• Manage customer orders through internal processes.
• Establish communication processes for customer order progress.
• Provide quotes and handle customer queries.

Skills

Customer service

Process establishment

Team development

Collaboration

Tools

Sage

Job description

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Client:

Handley James

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Our client is a bespoke manufacturer of specialist products for the construction industry. Due to strategic growth, they are recruiting a hands-on Customer Services Supervisor to enhance their service offering.

Reporting to the Operations Director, you will be responsible for:

• Managing customer orders through internal processes
• Establishing processes to keep customers informed of order progress
• Providing quotes to customers
• Handling ad hoc customer queries
• Collaborating cross-functionally with production

The ideal candidate is an experienced customer service professional with a background in establishing and maintaining processes from the ground up. You should be hands-on with customer interactions and capable of developing a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferred as the role is based in a production facility. Confidence, positivity, and a 'customer comes first' attitude are essential. Experience with Sage or similar order input systems is desirable.

This full-time role offers between £25,000 and £35,000 DOE, with the contract type to be discussed. Part-time hours may be considered.

The candidate must reside within a commutable distance to St Helens.