Customer Service Supervisor

JR United Kingdom; Crawley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the construction industry is seeking a hands-on Customer Service Supervisor to enhance their service offering. This full-time role, located in Crawley, involves managing customer orders and collaborating with cross-functional teams to maintain service excellence. Ideal candidates will have a strong background in customer service, preference for manufacturing or distribution, and a positive, confidence-driven approach.

Qualifications

• Experienced customer service professional with process implementation skills.
• Comfortable working closely with customers and developing a team.
• Background in manufacturing or distribution preferred.

Responsibilities

• Manage customer orders through internal processes.
• Establish communication processes for order progress.
• Handle customer queries and provide quotes.

Skills

Customer-first attitude

Collaboration

Process implementation

Confidence

Communication

Education

Experience in manufacturing, distribution, or hire/rental sectors

Tools

Sage or similar order input systems

Job description

Social network you want to login/join with:

Customer Service Supervisor, Crawley, West Sussex

col-narrow-left

Client:

Handley James

Location:

Crawley, West Sussex, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

col-wide

Job Description:

Our client is a bespoke manufacturer of specialist products to the construction industry. Due to strategic growth, they are now looking to recruit a hands-on Customer Service Supervisor to strengthen their service offering.

Reporting to the Operations Director, you will be responsible for:

• Managing customer orders through internal processes
• Establishing processes to keep customers informed of order progress
• Providing quotes to customers
• Handling ad hoc customer queries
• Collaborating cross-functionally with production

The ideal candidate will be an experienced customer service professional with a background in implementing and maintaining processes from the ground up. You should be comfortable working closely with customers and developing a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferred, as the role is based in a production facility. Confidence, positivity, and a customer-first attitude are essential. Experience with Sage or similar order input systems is advantageous.

This full-time role offers a salary between £25,000 and £35,000 DOE, with the contract type to be discussed. Our client is open to considering part-time hours. Candidates must reside within commuting distance of St Helens.