Customer Service Supervisor

JR United Kingdom; Luton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading bespoke manufacturer in the construction industry seeks a hands-on Customer Service Supervisor to enhance their service offering. This full-time role involves managing customer orders, maintaining processes, and providing exceptional customer service, with a competitive salary range and flexible hours available.

Qualifications

• Experience in manufacturing, distribution, or hire/rental sectors preferred.
• Desire to actively engage with customers.
• Ability to develop team processes from the ground up.

Responsibilities

• Managing customer orders through internal processes.
• Establishing procedures to keep customers informed of order progress.
• Providing quotes to customers.

Skills

Customer-first attitude

Process implementation

Team development

Handling customer queries

Tools

Sage

Job description

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Customer Service Supervisor, Luton, Bedfordshire

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Client:

Handley James

Location:

Luton, Bedfordshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Our client is a bespoke manufacturer of specialist products for the construction industry. Due to strategic growth, they are recruiting a hands-on Customer Service Supervisor to enhance their service offering.

Reporting to the Operations Director, your responsibilities will include:

• Managing customer orders through internal processes
• Establishing procedures to keep customers informed of order progress
• Providing quotes to customers
• Handling ad hoc customer queries
• Collaborating with production teams

Ideal candidates will have experience implementing and maintaining processes from the ground up, with a desire to be actively involved with customers and to develop a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferred, as the role is based in a production facility. You should have a confident, positive approach and a customer-first attitude. Experience with Sage or similar order input systems is also desirable.

This full-time role offers a salary between £25,000 and £35,000 DOE, with flexible contract options. The client is open to discussing part-time hours. Candidates must reside within commuting distance to St Helens.