Customer Service Supervisor

JR United Kingdom; Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the construction industry is seeking a Customer Service Supervisor in Peterborough. This hands-on role involves managing customer orders, enhancing service processes, and developing a small team. The ideal candidate should have experience in similar environments, a positive mindset, and be customer-focused.

Qualifications

• Hands-on experience with customer service processes.
• Experience in manufacturing, distribution, or hire/rental sectors preferred.
• Ability to develop a small team.

Responsibilities

• Manage customer orders through internal processes.
• Establish customer communication processes.
• Dealing with customer queries and providing quotes.

Skills

Customer-first attitude

Confidence

Positivity

Tools

Sage

Job description

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Customer Service Supervisor, Peterborough

Client: Handley James

Location: Peterborough, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

Our client is a bespoke manufacturer of specialist products to the construction industry. They are looking to recruit a hands-on customer service supervisor to strengthen their service offering.

Reporting to the Operations Director, you will be responsible for:

1. Managing customer orders through internal processes
2. Establishing processes to keep customers informed of order progress
3. Providing quotes to customers
4. Dealing with ad hoc customer queries
5. Working cross-functionally with production

The ideal candidate will have experience implementing and maintaining customer service processes from the ground up. You should be hands-on with customers and capable of developing a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferred, as the role is based in a production facility. Confidence, positivity, and a customer-first attitude are essential. Experience with Sage or similar order input systems is desirable.

This role offers a salary between £25,000 and £35,000 DOE, with the type of contract to be agreed. It is a full-time position, but part-time hours can be discussed. Candidates must reside within commuting distance of St Helens.