Customer Service Supervisor

JR United Kingdom; Leicester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading manufacturing company is seeking a hands-on Customer Services Supervisor to enhance their service offering. You'll manage customer orders, improve communication processes, and deal directly with clients while developing a small team. The ideal candidate will have a background in customer service with a focus on manufacturing or distribution, demonstrating a proactive and positive approach.

Qualifications

• Experienced customer service specialist, ideally from manufacturing or distribution sectors.
• Hands-on with customer interactions and team development.
• Confident with a 'customer comes first' attitude.

Responsibilities

• Manage customer orders through internal processes.
• Establish processes for customer order updates.
• Provide quotes and handle customer queries.

Skills

Customer service excellence

Process implementation

Cross-functional collaboration

Tools

Sage

Job description

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Our client is a bespoke manufacturer of specialist products to the construction industry. As a result of a strategic growth plan, they are now looking to recruit a hands-on customer services supervisor to strengthen their service offering.

Reporting into the Operations Director you will be responsible for:

• Managing customer orders through internal processes
• Establishing processes for keeping customers informed of order progress
• Providing quotes to customers
• Dealing with ad hoc customer queries
• Working cross functionally with production

An experienced customer service specialist you will, ideally, have experience of implementing and sustaining processes from grass roots. You will be experienced and wanting to be hands on with the customer as well as develop a small team. Experience in manufacturing, distribution or hire/rental sectors would be preferable as this role is based in a production facility. You will be confident and positive in your approach and will have a ‘customer comes first’ attitude. Ideally you will have experience of sage or another order input system.

This role is offering between £25,000 and £35,000 DOE and type of contract agreed. This role is a full-time role but our client is open to discussing part time hours.

The candidate must live in commutable proximity to St Helens.