Guest Service Supervisor (SGSS)

Rapport Guest Services; Milton Keynes; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in guest services seeks a Guest Service Supervisor to manage and lead their team in Milton Keynes. The successful candidate will focus on providing excellent service, team engagement, and managing guest experiences effectively while driving innovative improvements in service delivery.

Qualifications

• Proven experience in managing successful teams.
• Results-oriented with a passion for delivering great service.
• Ability to manage individual tasks and meet deadlines.

Responsibilities

• Lead and manage the Guest Service Team according to standards.
• Ensure effective management of the building and guest service journey.
• Maintain business awareness and communicate updates to the team.
• Suggest improvements to enhance guest/client experience.

Skills

People management

Customer service delivery

Innovation

Flexibility

Leadership

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Rapport Guest Services

Location:

Milton Keynes, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

b2495a035319

Job Views:

3

Posted:

02.06.2025

Expiry Date:

17.07.2025

col-wide

Job Description:

Role Responsibility

• The Guest Service Supervisor is primarily responsible for leading and managing the Guest Service Team in accordance with and to the standards required by Rapport, the client, and all other contractors.
• To be responsible for the overall efficient and effective management of the building to provide great quality of service. Responsible for the guest service journey, team engagement, and escalation of all complaints.
• Maintain a strong awareness of business activity and communicate all updates to your team members.
• Suggest improvements/innovations to enhance the guest/client experience.
• Always seek to find inspiration in your role and deliver a brilliant guest experience.
• Ensure awareness of business activity.
• To have (once trained) a full understanding of the relevant booking systems and technology used on site to support the guest journey.
• Take ownership of any issues and follow them to completion.

The Ideal Candidate

• I am an up-beat individual with integrity and a can-do attitude.
• I am passionate about delivering great service and take responsibility for my contribution to the team.
• I like to think ‘outside of the box’ and always look for innovative ways to improve efficiencies within an office environment and enhance customer service, whilst showing that I am flexible and adaptable in my approach to everything that I do.
• I enjoy managing my own tasks and responsibilities and working to deadlines to deliver for the people around me.
• I have proven people management skills, relevant experience of customer and client services delivery, results oriented, and proven experience in managing successful teams.