Customer Service Supervisor

JR United Kingdom; Swindon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the construction industry seeks a Customer Service Supervisor to enhance their service offering in Swindon. This full-time role involves managing customer orders, establishing communication processes, and developing a small team. Candidates should have a strong customer-first attitude and relevant experience in a manufacturing environment.

Qualifications

• Experience implementing and maintaining processes.
• Hands-on with customers, capable of developing a small team.
• Experience in manufacturing, distribution, or hire/rental sectors preferred.

Responsibilities

• Manage customer orders through internal processes.
• Establish processes to keep customers informed of order progress.
• Handle ad hoc customer queries.

Skills

Customer-first attitude

Confidence

Positivity

Tools

Sage

Job description

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Customer Service Supervisor, Swindon, Wiltshire

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Client:

Handley James

Location:

Swindon, Wiltshire, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

04.06.2025

Expiry Date:

19.07.2025

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Job Description:

Our client is a bespoke manufacturer of specialist products for the construction industry. Due to strategic growth, they are looking to recruit a hands-on Customer Service Supervisor to strengthen their service offering.

Reporting to the Operations Director, you will be responsible for:

• Managing customer orders through internal processes
• Establishing processes to keep customers informed of order progress
• Providing quotes to customers
• Handling ad hoc customer queries
• Working cross-functionally with production

The ideal candidate will have experience implementing and maintaining processes from the ground up, be hands-on with customers, and capable of developing a small team. Experience in manufacturing, distribution, or hire/rental sectors is preferred, as this role is based in a production facility. Confidence, positivity, and a customer-first attitude are essential. Experience with Sage or similar order input systems is desirable.

This role offers between £25,000 and £35,000 DOE, with the type of contract to be discussed. It is a full-time position, but part-time hours can be considered.

The candidate must reside within a commutable distance to St Helens.