Customer Service / Internal Sales Specialist

Hyva; Manchester; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Sustainable work environment

Dynamic international environment

Competitive salary based on performance

Job summary

A leading supplier in automotive solutions is seeking a Customer Service / Sales Specialist in Manchester. The specialist will provide technical, logistic, and administrative support for sales orders, actively develop customer relationships, and ensure satisfaction. Candidates should have a technical background, good communication skills, and the ability to analyze market needs. This role offers a competitive salary and a dynamic work environment focused on sustainability.

Qualifications

• Experience in a similar position working in an aftermarket supplier/automotive distributor is an advantage.
• Technical knowledge of regional and national automotive aftermarket market.
• Strong organizational abilities and problem-solving skills.

Responsibilities

• Follow up on sales and conduct additional sales.
• Investigate customer needs to support sales.
• Approach customers to sell and inform about new developments.
• Support internal order management with commercial and technical questions.
• Ensure accurate information for sales order processing in ERP.
• Monitor inventory and inform customers about delivery times.
• Respond to complaints and collaborate with After Sales.
• Coordinate with Finance regarding payments and delivery issues.

Skills

Excellent communication

Analytical mindset

Project management

Technical background

Team player

Tools

MS Office

ERP systems

Job description

Position Overview

The Customer Service / Sales Specialist (Specialization Hydraulics / Tipping Solutions) sells, develops and provides pro‑active technical, logistic, administrative and financial support for completion of sales orders in his specialization. The specialist supports the order management team and maintains contact with new and existing customers to provide a superior level of customer satisfaction.

Key Responsibilities

• Follows up on sales made by the Sales department and conducts additional sales in his specialization to the customer.
• Investigate and analyze the possible needs of customers and prospects in markets in order to provide service and develop/support sales in his specialization.
• Actively approach customers and prospects to sell and inform customers about new developments in the Hyva product range of his specialization.
• Support the internal order management team in regard to commercial and technical questions.
• Ensure correct provision of information in regard to administrative completions of sales orders, such as the processing in the ERP system.
• Monitor the inventory, forecast and supply chain in relation to the delivery times and inform the customer.
• Respond to complaints, ensuring provision of information to After Sales if necessary and following up on solutions.
• Work in conjunction with Finance department in regard to late payments and delivery stoppage.

Role Requirements

• Experience in a similar position working in an aftermarket supplier/automotive distributor is an advantage.
• Technical background with understanding of the regional and national automotive aftermarket market.
• Computer skills like MS Office, ERP systems, etc.
• Analytical mindset, strong organizational and project management skills.
• Excellent communication and interpersonal skills, creative and problem‑solving mindset.
• Team player.

What We Offer

• We care about ecology and are truly sustainable. Not only for the environment but also for social resources.
• We have a highly dynamic and very international work environment.
• We have Great Place to Work certified countries.
• We provide a competitive salary which is adjusted on an annual basis in case of good performance.

Location: United Kingdom – Manchester.

Diversity, Equity & Inclusion (DEI)

We are an inclusive employer that welcomes all backgrounds, perspectives, and experiences. Regardless of your origin, gender, age, sexual orientation, beliefs, disability, or political views, we value diversity and believe that unique perspectives drive innovation and success.

Join us and be part of a team where everyone belongs!