Customer Service Specialist — Global Impact

Arthur J. Gallagher & Co. (AJG); Stretford; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

People-first culture

Global reach

Job summary

Gallagher seeks a Customer Service Representative to support clients by phone and email, handling inquiries and resolving issues with professionalism. A minimum of 1 year in customer service and proficiency with MS Office are preferred. You will work to understand client needs, document interactions, and ensure accurate information is provided.

The role offers a stable full-time position within a global benefits and HR services leader, with opportunities for growth and development.

Qualifications

• Minimum of 1 year of customer service experience.
• Strong typing and basic computer skills.
• Working knowledge of MS Office.

Responsibilities

• Provide customer service to a variety of customers over the telephone.
• Respond to customer inquiries in writing and verbally.
• Identify and assess client needs to achieve satisfaction.
• Follow up on issues and document resolutions to ensure accurate information.

Skills

Customer service

Communication

Typing

Professionalism

Education

High school diploma

Tools

MS Office

Job description

Gallagher seeks a Customer Service Representative to support clients by phone and email, handling inquiries and resolving issues with professionalism. A minimum of 1 year in customer service and proficiency with MS Office are preferred. You will work to understand client needs, document interactions, and ensure accurate information is provided.

The role offers a stable full-time position within a global benefits and HR services leader, with opportunities for growth and development.