Customer Service

Arthur J. Gallagher & Co. (AJG); Stretford; Hybrid; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Career development

People-first culture

Global reach

Job summary

Gallagher seeks a Customer Service Representative to support clients by phone and email, handling inquiries and resolving issues with professionalism. A minimum of 1 year in customer service and proficiency with MS Office are preferred. You will work to understand client needs, document interactions, and ensure accurate information is provided.

The role offers a stable full-time position within a global benefits and HR services leader, with opportunities for growth and development.

Qualifications

• Minimum of 1 year of customer service experience.
• Strong typing and basic computer skills.
• Working knowledge of MS Office.

Responsibilities

• Provide customer service to a variety of customers over the telephone.
• Respond to customer inquiries in writing and verbally.
• Identify and assess client needs to achieve satisfaction.
• Follow up on issues and document resolutions to ensure accurate information.

Skills

Customer service

Communication

Typing

Professionalism

Education

High school diploma

Tools

MS Office

Job description

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive. At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Whether you join us in a client-facing role or as part of our brokerage division, our benefits and HR consulting division, or our corporate team, you’ll have the opportunity to grow your career, make an impact, and be part of something bigger. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

How you'll make an impact

Provides customer service to variety of customers over the telephone. Responsible for the servicing of existing clients-identifying and assessing customer needs to achieve satisfaction. Receives and responds to customer service inquiries both written and verbal. Follows-up on customer issues, researches problems and processes documents necessary to ensure a successful resolution. Provides accurate, valid and complete information by using the right methods/tools. Handles calls and correspondence that are predominantly routine but may require some deviation from standard procedures.

About You

Requirements:

• High school diploma and a minimum of 1 year of customer service experience. Strong typing and basic computer skills.

Preferred:

• Working knowledge of MS systems, i.e., MS Excel, MS PowerPoint, Outlook and MS Word.

Behaviors

• Good verbal communication skills. Maintains a high level of professionalism with clients and establishes a positive rapport with every caller.

Compensation and benefits

• Competitive compensation

• Comprehensive benefits programs designed to support your well-being

• Career development opportunities and ongoing learning

• A collaborative, people-first culture with accessible leadership

• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)