Claims Executive

Gallagher; Manchester; On-site; GBP 35,000 - 55,000; Full time

Job summary

Gallagher in the United Kingdom is seeking a claims professional to manage claims from start to finish, providing expert advice and support to clients. You will guide them through the claims process with empathy and clarity, ensuring expectations are met.

You will review complex cases, challenge insurer decisions when needed, and mentor less experienced colleagues. This role focuses on service excellence and compliance while building strong client relationships.

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they are free to grow, lead, and innovate.

You will be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you are not just improving clients' risk profiles, you are building trust. You will find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you are ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

This role offers you the chance to make a real difference in the lives of our clients. You will be part of a global organisation that has been championing integrity, innovation, and collaboration for over 100 years. If you are service-minded, confidently curious, and ready to help shape the future of claims handling, we would love to hear from you.

How you'll make an impact

In this role, you will manage claims from start to finish, providing expert advice and support to clients. You will guide them through the claims process with empathy and clarity, ensuring their expectations are met. You will also act as a trusted advisor, reviewing complex cases, challenging insurer decisions when needed, and mentoring less experienced colleagues. Your work will help clients navigate challenging situations while maintaining the highest standards of service and compliance.

Here’s what you will be doing:

• Supporting clients with technical advice on complex claims.
• Keeping all systems updated with accurate data.
• Liaising with insurers, loss adjusters, and other stakeholders to ensure smooth claims resolution.
• Leading client meetings and building strong relationships.
• Acting as a mentor and referral point for colleagues.

About You

Here’s what you will bring to the role:

• A strong understanding of claims management and its impact on clients and the business.
• The ability to explain complex issues in simple terms, whether over the phone or in meetings.
• A collaborative mindset and a commitment to putting clients at the heart of everything you do.
• A proactive approach to problem-solving and continuous improvement.
• Eligibility to work in the UK.