Client Benefits Administrator

Gallagher; West of England; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Gallagher Benefit Services is expanding its Flexible Benefits team in Bristol, seeking Client Benefits Administrators to support clients and their employees with seamless benefit experiences.

You’ll manage the Gallagher Guide platform, respond to queries via multiple channels, and ensure data accuracy and regulatory compliance while building strong client relationships. This role is full-time with opportunities for growth within a global leader in insurance and risk management.

Qualifications

• Good standard of education, including Maths and English.
• Proficiency in Microsoft Excel and the ability to quickly learn new systems.
• Proven track record of accuracy and attention to detail.
• Experience in providing excellent client service, ideally within the UK employee benefits industry.

Responsibilities

• Managing the Gallagher Guide flexible benefits platform to support clients effectively.
• Handling client queries via email, online chat, and phone, delivering timely and professional assistance.
• Validating and managing client data with precision, ensuring accuracy and compliance with regulations.
• Building strong relationships with clients, colleagues, and providers to deliver exceptional service.
• Following established processes and managing workload to meet deadlines and exceed expectations.

Skills

Excel

Client service

Communication

Attention to detail

Education

Maths and English

Tools

Gallagher Guide platform

CRM/data systems

Job description

Introduction

At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them.We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow.If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.

Overview

At Gallagher, we’re passionate about creating solutions that truly matter. Our Flexible Benefits team partners with a diverse range of clients to help them deliver benefits that genuinely enhance the lives of their employees. Based in our vibrant Bristol office, you’ll join a friendly, collaborative team that’s dedicated to supporting your professional growth and celebrating your achievements.

We’re currently expanding and have four exciting opportunities available for Client Benefits Administrators. If you have experience in administration, customer support, or service, this could be the perfect role for you.

How you'll make an impact

As a Client Benefits Administrator, you’ll play a pivotal role in ensuring our clients and their employees enjoy a seamless experience with their flexible benefits. Your responsibilities will include:

• Managing the Gallagher Guide flexible benefits platform to support our clients effectively.
• Handling client queries via email, online chat, and phone, delivering timely and professional assistance.
• Validating and managing client data with precision, ensuring accuracy and compliance with regulations.
• Building strong relationships with clients, colleagues, and providers to deliver exceptional service.
• Following established processes and managing your workload to meet deadlines and exceed expectations.

Your work will directly contribute to the smooth operation of flexible benefit schemes, ensuring our clients and their employees receive the best possible experience.

About you

We’re seeking individuals who are organised, detail-oriented, and passionate about delivering outstanding service. You’ll need to be a strong communicator with the ability to juggle multiple tasks effectively.

We’re particularly interested in candidates who can demonstrate:

• A good standard of education, including Maths and English.
• Proficiency in Microsoft Excel and the ability to quickly learn new systems.
• A proven track record of accuracy and attention to detail.
• Experience in providing excellent client service, ideally within the UK employee benefits industry.

Why Join Us?

At Gallagher, you’ll find a supportive and inclusive environment where your contributions are valued, and your career development is prioritised. You’ll be part of a team that’s committed to making a real difference for our clients and their employees.

If you’re ready to take on a rewarding role with a global leader in insurance and risk management, we’d love to hear from you.

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join ourTalent Community to stay connected to additional career opportunities. Although this role is listed as full-time, if you’re in a job-share partnership, work reduced hours, or have any other flexible arrangement, please still get in touch. We will also offer reasonable adjustments to the recruitment process if required, so please let us know.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)