Customer Service Specialist — Flexible Shifts & Benefits

East of England Cooperative; Martham; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Competitive pay rates

20% staff discount

22 days holiday plus bank holidays

Enhanced family leave and pay

Training and apprenticeship programmes

Buyer discounts across retailers

Financial wellbeing support

Cycle To Work

Employee Recognition Scheme

Long Service Awards

Remote GP service (24/7)

Employee Assistance Programme

Job summary

East of England Co-op is seeking a Customer Service Assistant to support the store in delivering high standards of customer service, availability and presentation. You will work with a friendly, motivated team to engage with the local community and ensure compliance with store procedures.

The role involves flexible shifts across the week, with patterns described in the advert; availability to work early mornings, evenings and weekends is valued.

Qualifications

• Basic numeracy and literacy are essential.
• IT skills to use systems and devices in-store.
• Willingness to learn and adapt to store processes.

Responsibilities

• Support store to deliver high standards of customer service, availability and presentation.
• Engage with the local community and contribute to store engagement.
• Work as part of a diverse and motivated team to attract and delight customers.

Skills

basic numeracy

basic literacy

IT skills

team player

Job description

East of England Co-op is seeking a Customer Service Assistant to support the store in delivering high standards of customer service, availability and presentation. You will work with a friendly, motivated team to engage with the local community and ensure compliance with store procedures.

The role involves flexible shifts across the week, with patterns described in the advert; availability to work early mornings, evenings and weekends is valued.