Commercial Operations Support Specialist

EMR Group; Warrington; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

EMR Group in Warrington is seeking a proactive Commercial Support Administrator to join our Customer Experience team. You will back the Commercial function with accurate pricing, contracts, supplier data, and customer records, helping ensure smooth daily operations and data integrity.

The role emphasizes attention to detail, Excel proficiency, CRM familiarity, and strong communication as you support onboarding, invoicing, and supplier interactions in a fast-paced environment.

Qualifications

• Experience in an administrative or commercial support role.
• Strong attention to detail and accuracy.
• Proficient in Microsoft Excel and CRM usage.
• Excellent communication and relationship-building skills.
• Well organized and able to prioritise tasks in a fast-paced environment.

Responsibilities

• Support onboarding of customers and provide service to customers and suppliers.
• Maintain CRM records, contracts, pricing information, and commercial systems.
• Monitor purchase tickets and ensure pricing/contract data is accurate.
• Process payments, self-bills, and trader invoices accurately and on time.
• Support the Commercial Buying team with supplier and customer interactions.
• Manage supplier enquiries, pricing confirmations, and coordinate collections and deliveries.
• Carry out regular data checks and resolve discrepancies quickly.
• Identify opportunities to support increased volumes and commercial growth.
• Manage emails, workload trackers, and general administrative activities to keep processes running smoothly.

Skills

Administrative support

CRM systems

Excel

Communication skills

Organizational skills

Tools

MS Office

CRM software

Job description

EMR Group in Warrington is seeking a proactive Commercial Support Administrator to join our Customer Experience team. You will back the Commercial function with accurate pricing, contracts, supplier data, and customer records, helping ensure smooth daily operations and data integrity.

The role emphasizes attention to detail, Excel proficiency, CRM familiarity, and strong communication as you support onboarding, invoicing, and supplier interactions in a fast-paced environment.