Customer Service Specialist - Bristol onsite

JR United Kingdom; Weston-super-Mare; On-site; GBP 60,000 - 80,000; Full time

Job summary

Ein dynamisches Unternehmen sucht einen engagierten Customer Service Specialist, um ein leidenschaftliches Team zu unterstützen. Diese Rolle erfordert exzellente Kommunikationsfähigkeiten und die Fähigkeit, proaktiv auf Kundenanfragen zu reagieren. Als Teil eines globalen Outsourcing-Unternehmens werden Sie in einem unterstützenden Umfeld arbeiten, das auf hervorragenden Kundenservice Wert legt. Sie werden geschult, um Kunden bei ihren Abonnements zu helfen und Lösungen für ihre Anliegen zu finden. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem schnelllebigen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Perks at Work – Rabatte und Online-Kurse

Help@Hand – Wellness-Ressourcen

Krankheitsabsicherung – bis zu £10,000

Fahrrad-Leasing-Programm

Urlaubsankaufsprogramm

Loyalitätsauszeichnungen

Monatliche Inspire Awards

Freundschaftsbonus – bis zu £1,200

Webinare zur Gesundheitsförderung

Qualifications

• Erfahrung im Kundenservice und der Unterstützung von Kundenanfragen.
• Fähigkeit, effektiv zu kommunizieren und Probleme zu lösen.

Responsibilities

• Unterstützung von Kunden bei Online-Abonnements und Kontoverwaltung.
• Bereitstellung von Informationen über verschiedene Kommunikationskanäle.

Skills

Kundenservice

Kommunikationsfähigkeiten

Technologische Fähigkeiten

Problemlösungsfähigkeiten

Job description

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Customer Service Specialist - Bristol onsite, Weston-super-Mare

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Client:

Teleperformance

Location:

Weston-super-Mare, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

• Start Date: 2nd June 2025
• Salary: £12.60 per hour
• Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available
• Shifts: 37.5 hours per week (shifts between 8am-8pm Monday to Friday, 9am-6pm Saturday and Sunday)
• Training Duration: 2 weeks

Could this be the opportunity you have been waiting for?

• Would you love to be part of an energetic and compassionate team supporting one of the world’s most trusted international newspapers?
• Do you have a passion for delivering exceptional customer service and creating meaningful experiences? Our callers want to talk to people with personality—those who listen, understand, and ask the right questions to find the best solutions!
• Can you use your communication skills to provide top-tier customer service via phone, live chat, and email?
• Are you customer-focused with a proactive, self-motivated work approach?
• Do you have good technological skills (on PCs and mobile applications)?

If you answered YES to these questions, you could be our next customer service superstar!

Who are we at Teleperformance?

We are a global outsourcing customer management company with over 300,000 colleagues worldwide in over 80 countries. In the UK, we have 19 sites and over 7,000 staff.

We are known for our hard work, impressive results, and great work environment. We interact with customers on behalf of our clients, helping to solve their queries. We support customers through various channels, including telephone, email, web chat, white mail, and social media.

We invest in our teams with excellent training programs and opportunities for career development.

Job Overview

As part of our team, your responsibilities may include:

• Assisting customers with their online subscription inquiries and account management.
• Providing information and support to a global customer base via inbound calls, webchat, and emails.

Typical Day in the Office

• Signing into systems and preparing for the day.
• Engaging with customers regarding their online subscriptions.
• Troubleshooting and problem-solving through effective questioning and active listening to resolve issues like subscriptions, payments, and accounts.
• Working in a fast-paced, targeted environment to achieve goals.
• Taking scheduled breaks to rest, eat, or take a walk.

Training and Support

Two weeks of paid classroom training, followed by two weeks in our graduation bay where you'll handle live calls. Support from experienced team members is provided throughout.

Perks and Benefits

• Perks at Work – Discounts and online classes
• Help@Hand – Wellness resources, GP access, mental health, legal and financial advice
• Critical Illness Cover – up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards
• Refer-A-Friend bonus – up to £1,200
• Wellbeing Webinars