Customer Service Specialist - Bristol onsite

JR United Kingdom; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Customer Service Specialist in Bristol, where you will play a vital role in supporting one of the world's most trusted newspapers. This onsite position offers an engaging environment where your communication skills will shine. With a focus on delivering exceptional customer experiences, you'll assist clients with subscription inquiries and account management. Enjoy a comprehensive training program and numerous perks, including discounts and wellbeing resources. If you're passionate about customer service and ready to make a difference, this opportunity is perfect for you!

Benefits

Discounts and online classes

Wellbeing resources

Critical Illness Cover

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards

Refer-A-Friend Bonus

Monthly Wellbeing Webinars

Dedicated Employee Experience Support

Qualifications

• Passion for delivering exceptional customer service.
• Proactive and self-motivated approach to work.
• Ability to engage with customers effectively.

Responsibilities

• Assist customers with online subscription inquiries.
• Provide support through inbound calls, webchat, and emails.
• Troubleshoot issues related to subscriptions and payments.

Skills

Customer Service

Communication Skills

Technological Skills

Problem Solving

Job description

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Customer Service Specialist - Bristol onsite, bristol

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Client:

Teleperformance

Location:

bristol, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

• Start Date: 2nd June 2025
• Salary: £12.60 per hour
• Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available
• Shifts: 37.5 hours per week (shifts will be set between 8am-8pm Monday to Friday, 9-6 Saturday and Sunday)
• Training Duration: 2 weeks

Could this be the opportunity you have been waiting for?

• Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers?
• Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? Our callers want to talk to people with personality—people who will listen, understand, and ask the right questions to find the best solutions!
• Can you use your great communication skills to provide top-tier customer service through phone, live chat, and email?
• Are you customer-focused with a proactive and self-motivated approach to your work?
• Do you have good technological skills (both on PCs and in using mobile applications)?

If you are thinking this sounds like you and you are answering YES to these questions... then you could be our next customer service superstar!

Who are we at Teleperformance and what do we do?

We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites, and over 7000 staff.

We have a reputation for our hard work, impressive results, and an incredible work environment. What’s not to love?

We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need.

We support in various ways, such as telephone, email, web chat, white mail, and social media interactions.

We invest in our teams and provide excellent opportunities for progression. Our award-winning training programs and dedicated training teams are here to help you develop your career.

Job Overview

As a member of our expanding team, you will have responsibilities such as:

• Assisting customers with their online subscription inquiries and account management.
• Providing information and support to a global customer base through inbound calls, webchat, and emails.

Typical Day in the Office

• Signing into your systems and preparing for the day.
• Engaging with customers regarding their online subscriptions.
• Troubleshooting and resolving issues related to subscriptions, payments, and online accounts.
• Working in a fast-paced, targeted environment to achieve your best.
• Taking scheduled breaks to rest and recharge.

The Start of Your Journey

Two weeks of paid classroom training followed by two weeks in our graduation bay, where you will take your first live calls. Support from experienced team members will be available throughout.

Perks and Benefits

• Perks at Work – Discounts and online classes
• Help@Hand – Savings, wellbeing resources, GP and mental health support, legal and financial advice
• Critical Illness Cover – up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards
• Refer-A-Friend Bonus – up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Support