Customer Service Specialist - Bristol onsite

JR United Kingdom; Cardiff; On-site; GBP 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading global outsourcing company, where your passion for exceptional customer service can shine. In this onsite role, you'll engage with customers, assisting them with their online subscriptions and account management. With a focus on creating unique experiences, you'll utilize your communication skills to resolve issues and provide top-tier support. This position offers comprehensive training, career development opportunities, and a supportive work environment, making it a perfect fit for those eager to make a difference in customer interactions.

Benefits

Discounts and free online classes

Access to healthcare and wellbeing resources

Critical Illness Cover

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Inspire Awards

Refer-A-Friend bonus

Monthly Wellbeing Webinars

Dedicated Employee Experience Support

Qualifications

• Passion for delivering exceptional customer service.
• Ability to create meaningful experiences for customers.

Responsibilities

• Assist customers with online subscription enquiries.
• Provide information and support through inbound calls and webchat.

Skills

Customer Service

Communication Skills

Technological Skills

Job description

Social network you want to login/join with:

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Client:

Teleperformance

Location:

Trowbridge, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

• Start Date: 2nd June 2025
• Salary: £12.60 per hour
• Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available
• Shifts: 37.5 hours per week (shifts will be set between 8am-8pm Monday to Friday, 9am-6pm Saturday and Sunday)
• Training Duration: 2 weeks

Could this be the opportunity you have been waiting for?

• Would you love to be part of an energetic and compassionate team that plays a key role in supporting one of the world’s most trusted international newspapers?
• Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? Our callers want to talk to people with personality — those who listen, understand, and ask the right questions to find the best solutions!
• Can you use your great communication skills to provide top-tier customer service through phone, live chat, and email?
• Are you customer-focused with a proactive and self-motivated approach?
• Do you have good technological skills (both on PCs and in using mobile applications)?

If you are thinking this sounds like you and you are answering YES to our questions... then you could be our next customer service superstar!

Who are we at Teleperformance and what do we do?

We are a global outsourcing customer management company with over 300,000 colleagues around the world in over 80 countries. Here in the UK, we have 19 sites and over 7,000 staff.

We have a reputation for our hard work, impressive results, and an incredible work environment — what’s not to love?

We interact with customers on behalf of our clients, helping to solve their queries. We make it our mission to look after customers in the way they need.

We support multiple channels, including telephone, email, web chat, white mail, and social media interactions.

We invest in our teams and offer fantastic opportunities for progression. Our award-winning training programmes and dedicated teams are here to help you develop and expand your career.

Job Overview

As a member of our expanding team at Teleperformance, you will have the opportunity to take on various responsibilities, such as:

• Being the first point of contact to assist customers with their online subscription enquiries and account management.
• Providing information and support to a global customer base and creating a unique customer experience through inbound calls, webchat, and email responses.

What a typical day in the office looks like:

• Signing into your systems and preparing for the day.
• Engaging with customers regarding their online subscriptions.
• Troubleshooting and resolving issues related to subscriptions, payments, and accounts through effective questioning and active listening.
• Working in a fast-paced, targeted environment to maximize opportunities and perform at your best.
• Taking scheduled breaks to rest, eat, or get some fresh air.

The start of your journey with Teleperformance

Two weeks of paid classroom training followed by two weeks in our graduation bay, where you will take your first live calls. We provide full support from experienced team members to help you succeed.

What’s in it for you - PERKS!

• Perks at Work – Discounts, free online classes
• Help@Hand – Discounts, wellbeing resources, webinars, and access to healthcare, mental health, financial, and legal advice
• Critical Illness Cover – up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards
• Refer-A-Friend bonus up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Support