Customer Service Specialist - Bristol onsite

Teleperformance; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate customer service representative to join their dynamic team. This role involves engaging with customers to provide exceptional support for their online subscriptions. You will be the first point of contact, ensuring a positive experience through effective communication and problem-solving. With a focus on career progression and a supportive work environment, this opportunity offers comprehensive training and various perks to enhance your professional journey. If you thrive in a fast-paced setting and enjoy helping others, this could be the perfect fit for you.

Benefits

Savings discounts

Free online classes

Mental health support

Cycle to Work Scheme

Eyecare support voucher

Holiday Purchase Scheme

Length of Service Awards

Workplace Pension

Monthly Inspire Awards

Refer-A-Friend scheme

Qualifications

• Passion for delivering exceptional customer service.
• Ability to engage with customers through various channels.

Responsibilities

• First point of contact for customer inquiries regarding subscriptions.
• Troubleshooting and resolving issues related to accounts.

Skills

Customer Service

Communication Skills

Problem Solving

Technological Skills

Job description

Overview

• Start Date: 2nd June 2025
• Salary: £12.60 per hour

• Site: Spectrum House, Central Bristol - this is an onsite role only, no work from home option available

• Shifts: 37.5 hours per week (shifts between 8am-8pm Monday to Friday, 9am-6pm Saturday and Sunday)

• Training Duration: 2 weeks

Could this be the opportunity you have been waiting for?

• Would you love to be part of an energetic and compassionate team supporting one of the world’s most trusted international newspapers?

• Do you have a passion for delivering exceptional customer service and creating meaningful experiences for customers? Our callers want to talk to people with personality—those who listen, understand, and ask the right questions to find the best solutions!

• Can you use your great communication skills to provide top-tier customer service via phone, live chat, and email?

• Are you customer-focused with a proactive and self-motivated approach?

• Do you have good technological skills (on PCs and mobile applications)?

If you answered YES to these questions, you could be our next customer service superstar!

Who are we at Teleperformance and what do we do?

We are a global outsourcing customer management company with over 300,000 colleagues worldwide in over 80 countries. In the UK, we have 19 sites and over 7,000 staff.

We are known for our hard work, impressive results, and great work environment. We interact with customers on behalf of our clients, helping to solve their queries and ensuring they are looked after in the way they need.

We support customers through various channels, including telephone, email, web chat, white mail, and social media interactions.

We invest in our teams and offer excellent opportunities for progression. Our award-winning training programmes and dedicated teams are here to help you develop and expand your career.

Job Overview

As a member of our expanding team, your responsibilities will include:

• Being the first point of contact for customers regarding their online subscription enquiries and account management.

• Providing information and support to a global customer base, creating a unique customer experience through inbound calls, web chat, and emails.

What does a typical day look like?

• Signing into your systems and preparing for the day.

• Engaging with customers with questions about their online subscriptions.

• Troubleshooting and resolving issues related to subscriptions, payments, and online accounts through effective questioning and active listening.

• Working in a fast-paced, targeted environment, striving to achieve and maximize opportunities.

• Taking scheduled breaks, including a 30-minute lunch and two 15-minute breaks, to relax and recharge.

The start of your journey with Teleperformance

You will undergo two weeks of paid classroom training, followed by two weeks in our graduation bay, where you will begin taking live calls with full support from experienced team members.

What’s in it for you? PERKS PERKS PERKS!

• Perks at Work – Savings discounts, free online classes

• Help@Hand – Savings discounts, podcasts, wellbeing resources, webinars, access to GPs, mental health support, financial and legal advice

• Critical Illness Cover – up to £10,000

• Cycle to Work Scheme

• Eyecare support voucher

• Holiday Purchase Scheme

• Length of Service Awards

• Workplace Pension

• Monthly Inspire Awards for top performers

• Refer-A-Friend scheme earning up to £1,200

• Monthly Wellbeing Webinars

• Dedicated Employee Experience team to support your journey