Customer Service Specialist - Bristol onsite

JR United Kingdom; Clevedon; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Service Specialist to join their vibrant team in Clevedon. This role offers an exciting opportunity to support one of the world’s most trusted newspapers, engaging with customers through various channels. You will be responsible for managing online subscriptions and ensuring a positive customer experience. With a focus on exceptional service, your communication skills will be key in resolving inquiries and providing support. Join a company that values its employees and offers comprehensive training, progression opportunities, and a supportive work environment.

Benefits

Savings discounts

Free online classes

Wellbeing resources

Access to GP

Mental health support

Financial and legal advice

Cycle to Work Scheme

Holiday Purchase Scheme

Length of Service Awards

Monthly Wellbeing Webinars

Qualifications

• Passion for delivering exceptional customer service.
• Ability to engage customers and resolve inquiries effectively.

Responsibilities

• First point of contact for customer inquiries and account management.
• Provide information and support via inbound calls, webchat, and emails.

Skills

Customer Service

Communication Skills

Technological Skills

Problem Solving

Job description

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Customer Service Specialist - Bristol onsite, Clevedon

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Client:

Teleperformance

Location:

Clevedon, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

• Start Date: 2nd June 2025
• Salary: £12.60 per hour
• Site: Spectrum House, Central Bristol - this is an onsite role only, no work at home option available
• Shifts: 37.5 hours per week (shifts between 8am-8pm Monday to Friday, 9-6 Saturday and Sunday)
• Training Duration: 2 weeks

Could this be the opportunity you have been waiting for?

• Would you love to be part of an energetic and compassionate team supporting one of the world’s most trusted international newspapers?
• Do you have a passion for delivering exceptional customer service and creating meaningful experiences? Our callers want to talk to people with personality—those who listen, understand, and ask the right questions to find the best solutions!
• Can you use your great communication skills to provide top-tier customer service via phone, live chat, and email?
• Are you customer-focused with a proactive and self-motivated approach?
• Do you have good technological skills (on PCs and mobile applications)?

If you answer YES to these questions, you could be our next customer service superstar!

Who are we at Teleperformance?

We are a global outsourcing customer management company with over 300,000 colleagues worldwide in over 80 countries. In the UK, we have 19 sites and over 7,000 staff.

We are known for our hard work, impressive results, and excellent work environment.

We interact with customers on behalf of our clients, helping to solve their queries and providing support through various channels, including telephone, email, web chat, white mail, and social media.

We invest in our teams and offer opportunities for progression through award-winning training programs and dedicated training teams.

Job Overview

As part of our expanding team, your responsibilities will include:

• Being the first point of contact for customer online subscription inquiries and account management.
• Providing information and support to a global customer base and creating a positive customer experience via inbound calls, webchat, and emails.

Typical Day in the Office

• Signing into systems and preparing for the day.
• Engaging with customers regarding their online subscriptions.
• Troubleshooting and resolving issues related to subscriptions, payments, and accounts through effective questioning and active listening.
• Working in a fast-paced, targeted environment to achieve goals and maximize opportunities.
• Taking scheduled breaks to rest and refresh.

Training and Support

Two weeks of paid classroom training followed by two weeks in our graduation bay, where you will handle live calls with full support from experienced team members.

Perks and Benefits

• Perks at Work – Savings discounts, free online classes
• Help@Hand – Savings discounts, wellbeing resources, webinars, access to GP, mental health, financial, and legal advice
• Critical Illness Cover – up to £10,000
• Cycle to Work Scheme
• Holiday Purchase Scheme
• Length of Service Awards
• Monthly Inspire Awards
• Refer-A-Friend bonus up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Support